Remote Customer Service & Technical Support Specialist – Full‑Time & Part‑Time (U.S. – Florida)

About brighthush and the Opportunity

brighthush is a forward‑thinking, tech‑enabled contact center that empowers brands worldwide to deliver exceptional customer experiences. With a history of innovation and a commitment to employee growth, brighthush has become a trusted partner for leading companies across multiple industries. We’re expanding our remote workforce and are excited to welcome a dedicated Customer Service & Technical Support Specialist to our team. Whether you’re looking for a full‑time role or a flexible part‑time position, this opportunity offers the chance to work from home, develop your skills, and contribute to a culture that values collaboration, creativity, and customer success.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your own home while staying connected to a vibrant, supportive team.
• Competitive Compensation: Earn a competitive hourly rate with opportunities for overtime and performance bonuses.
• Growth & Development: Access to comprehensive training programs, mentorship, and clear career pathways.
• Employee Perks: Paid time off, holiday pay, health and wellness benefits, and a culture that celebrates achievements.
• Impactful Work: Directly influence customer satisfaction, drive sales, and help shape the future of customer experience.

Key Responsibilities

As a Remote Customer Service & Technical Support Specialist at brighthush, you will be the first point of contact for our clients’ customers. Your role will blend problem‑solving, account management, and sales acumen to ensure a seamless experience for every caller.

• Listen attentively to customers, identify their needs, and resolve issues efficiently.
• Utilize advanced CRM systems and technology to manage accounts, track interactions, and document solutions.
• Identify upsell and cross‑sell opportunities, applying consultative sales techniques to enhance revenue.
• Explain product features, processes, and best practices in a clear, customer‑friendly manner.
• Escalate complex or dissatisfied cases to the appropriate managerial or technical teams.
• Strive for first‑call resolution by applying critical thinking and effective call‑handling strategies.
• Maintain accurate, real‑time data entry and ensure compliance with company policies and industry regulations.
• Collaborate with teammates and cross‑functional departments to share insights and improve service quality.
• Participate in ongoing training and quality assurance initiatives to stay current with product updates and customer service best practices.

Essential Qualifications

• Minimum age of 18 years.
• High school diploma or equivalent; a bachelor’s degree is a plus.
• Excellent written and verbal communication skills.
• Typing speed of 20+ words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with Windows operating systems.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Demonstrated ability to troubleshoot, evaluate, and resolve customer issues.
• Conflict resolution, problem‑solving, and negotiation aptitude.
• Customer‑service orientation: empathetic, responsive, patient, and conscientious.
• Self‑management and focus in a fast‑paced, dynamic environment.
• Excellent interpersonal skills and a team‑oriented mindset.
• Authorized to work in the United States.

Preferred Qualifications

• Experience in a call center or customer support role.
• Previous exposure to technical support or sales in a B2B or B2C setting.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Experience with remote work tools (Zoom, Teams, Slack).
• Multilingual abilities or a strong understanding of diverse customer demographics.
• Background in data analysis or reporting.

Skills & Competencies for Success

• Customer‑Centric Mindset: Always put the customer first and strive to exceed expectations.
• Technical Aptitude: Quickly learn new software and troubleshoot common technical issues.
• Communication Excellence: Convey complex information clearly and concisely.
• Time Management: Prioritize tasks and meet performance metrics consistently.
• Adaptability: Thrive in a fast‑changing environment and handle ambiguity with confidence.
• Team Collaboration: Build strong relationships with colleagues and contribute to a positive team culture.
• Sales Acumen: Recognize opportunities, articulate value propositions, and close deals effectively.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Technical Support Specialist, you will have the chance to:

• Progress into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into specialized technical positions, including Product Support Engineer or Solutions Architect.
• Explore sales and account management tracks, leveraging your customer insights to drive revenue.
• Participate in leadership development programs and cross‑functional projects.
• Earn certifications in customer service, technical support, or industry‑specific tools.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and continuous improvement. Even though you’ll be working remotely, you’ll feel connected through:

• Regular virtual team meetings, town halls, and social events.
• A supportive manager who provides constructive feedback and career guidance.
• Access to an internal knowledge base, peer‑to‑peer learning sessions, and mentorship programs.
• A casual dress code that encourages comfort and authenticity.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While specific figures may vary based on role and location, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly wage with overtime and performance bonuses.
• Paid time off (PTO) and paid holidays.
• Health, dental, and vision insurance after a short waiting period.
• Short‑term and long‑term disability coverage.
• Life and critical illness insurance options.
• Retirement savings plans with company match where applicable.
• Paid training and development programs.
• Employee discount programs and wellness incentives.
• Regular contests and rewards, including cash bonuses, electronics, and travel experiences.

How to Apply

If you’re ready to join a dynamic, customer‑focused team and make a tangible impact from the comfort of your home, we’d love to hear from you. Submit your application through the link below, and let’s start a conversation about how you can thrive at brighthush.

Apply to this Remote Customer Service & Technical Support Specialist Position

Closing Thoughts

At brighthush, we’re not just a contact center; we’re a community of passionate professionals dedicated to delivering world‑class service. If you’re a proactive, customer‑centric individual with a knack for problem solving and a desire to grow, this role is the perfect fit. Join us, and help shape the future of customer experience—one conversation at a time.