Remote Customer Success Account Manager – Cloud & AI Adoption Specialist at brighthush

About brighthush

brighthush is a global technology leader that empowers businesses to unlock the full potential of cloud, AI, and digital transformation. With a portfolio that spans enterprise-grade cloud platforms, intelligent analytics, and secure collaboration tools, brighthush helps organizations of all sizes accelerate innovation, streamline operations, and deliver measurable business value. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. As a remote-first company, we give our teams the flexibility to work from anywhere while fostering a vibrant, inclusive community that thrives on shared purpose and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that is redefining how technology drives business outcomes. We offer:

• Opportunity to work with cutting‑edge cloud and AI solutions that shape the future of industry.
• A collaborative, remote work environment that values work‑life balance and personal growth.
• Structured onboarding, mentorship, and a comprehensive Early‑in‑Profession (EiP) program to accelerate your career.
• Competitive compensation, robust benefits, and a culture that rewards innovation and impact.

Key Responsibilities

As a Remote Customer Success Account Manager, you will be the trusted advisor for our enterprise customers, ensuring they realize maximum value from brighthush’s cloud and AI portfolio. Your day‑to‑day activities will include:

• Building and nurturing relationships with customer stakeholders, from executives to technical teams, and tailoring communication to diverse audiences.
• Understanding each customer’s business objectives, technology roadmap, and growth priorities to identify opportunities for deeper engagement.
• Leading customer success planning, conducting regular reviews, and prioritizing initiatives that drive adoption and ROI.
• Coordinating delivery resources, managing program timelines, and ensuring seamless execution of customer initiatives.
• Assessing operational health, identifying blockers (including security and compliance risks), and connecting customers with the right brighthush solutions, services, and expertise.
• Collaborating with cross‑functional teams—sales, product, engineering, and support—to shape practical programs that enhance adoption, value realization, and long‑term success.
• Tracking risks, dependencies, decisions, and commitments, and proactively raising concerns to maintain momentum.
• Translating technical conversations into clear business impact, and presenting insights that influence strategic decisions.
• Driving continuous improvement of customer health scores and reliability metrics through data‑driven recommendations.
• Participating in account‑team planning sessions, aligning Customer Success Plans with broader account priorities and deliverable programs.
• Designing and executing inclusive customer programs, services, and success initiatives that reflect brighthush’s commitment to diversity and inclusion.
• Influencing through collaboration—bringing together the right people, communicating clearly, and guiding diverse teams toward shared outcomes.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑centric mindset, technical aptitude, and strategic thinking:

• Bachelor’s degree in Business, Sociology, Psychology, Computer Science, or a related field—or equivalent professional experience.
• Minimum of 2+ years in customer success, solution delivery, practice management, customer‑facing consulting, or portfolio management.
• brighthush or competitor equivalent certification in relevant technologies (e.g., brighthush Cloud, brighthush 365).
• Demonstrated exposure to customer planning, project coordination, technology, data analysis, service delivery, or stakeholder communication in any academic, community, or professional setting.

Preferred Qualifications

While not mandatory, the following will set you apart:

• Experience working with large enterprise customers in a SaaS or cloud environment.
• Knowledge of AI/ML concepts and how they can be applied to solve business challenges.
• Strong analytical skills, with the ability to interpret data and translate findings into actionable insights.
• Proficiency in using CRM and customer success platforms (e.g., Salesforce, Gainsight).
• Experience in managing cross‑functional teams and coordinating complex delivery programs.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills:

• Customer‑First Mindset: Passion for understanding customer needs and delivering solutions that drive tangible business outcomes.
• Strategic Thinking: Ability to see the big picture, align initiatives with business goals, and influence stakeholders at all levels.
• Technical Fluency: Comfortable discussing cloud architecture, AI capabilities, and integration strategies with technical audiences.
• Communication Apply for this job