[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Voltus helps commercial and industrial customers participate in energy markets through demand response programs. The Customer Success Associate manages customer-site onboarding from signed contract to live operation and continues supporting customers with dispatch events, registrations, and seasonal updates.

Responsibilities

• Run onboarding projects end to end and keep every site’s status current and visible
• Work day to day with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation
• Hand off cleanly to and from Sales, Field Engineering, Market Ops, and Dispatch Ops so nothing stalls between teams
• Support customers through dispatch events and follow up when a site underperforms
• Spot the sticking points in onboarding and fix them, whether that’s a better handoff, a clearer template, or a tighter way of tracking

Skills

• 2+ years in a customer-facing role like customer success, onboarding or implementation, account management, or project management
• A track record of owning projects with many moving parts and many stakeholders, and keeping them organized and current
• Comfort being the face of the company to customers, including setting expectations that aren't always what they hoped to hear
• Persistence and diplomacy when you need people on other teams to move without having authority over them
• A habit of improving the process instead of just working inside it
• Real excitement about this role as it is, not as a stepping stone, and a genuine interest in the energy transition
• Experience in Salesforce or a similar CRM, plus Google Workspace and Excel
• Voltus teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description)

Benefits

• All-remote workplace; employees are expected to work primarily from their home country, and working while traveling to other countries must be approved under the Global Remote Travel Policy.

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