[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Project Read develops technology-based literacy instruction tools for schools. The Customer Success Associate supports K–8 school and district accounts through onboarding and training, customer support, account care, and renewals.

Responsibilities

• High-Volume Onboarding & Training: Guide new and existing accounts through email onboarding campaigns at scale. Conduct engaging virtual walkthroughs and trainings for teachers, literacy specialists, and school/district leaders to help them successfully implement Project Read tools
• Relationship & Account Care: Build trusted relationships with key educators and administrators. Proactively check on account health and usage data to ensure schools are maximizing our tools
• Help Desk & Customer Support: Serve as the primary point of contact for customer support—patiently triaging, answering, and resolving Help Desk tickets with warmth and clarity
• Retention & Renewals: Support the account renewal process by being highly responsive to our partners, closing loops, and identifying opportunities where additional Project Read tools can benefit a school
• Product Expertise: Develop deep product knowledge down to the nitty-gritty details so you can troubleshoot issues, offer best practices, and advocate for customer needs internally

Skills

• (2+ years of teaching experience)
• A strong understanding of Science of Reading principles
• You genuinely love helping people
• You have exceptional patience when guiding non-tech-savvy users through troubleshooting steps
• You possess outstanding written and verbal communication skills
• You write clear, warm, and concise emails
• Feel comfortable presenting to groups of educators over video calls
• You thrive on managing competing priorities, staying on top of ticket queues, and following through until every issue is fully resolved
• You are excited to work on a fast-paced, collaborative team where your voice and contributions directly impact educational outcomes for thousands of students
• Experience in EdTech, SaaS, or a client-facing support/CS role

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible PTO

Company Overview