Remote Customer Success & Data Steward – Champion Exceptional Support, Precision Data Management, and Continuous Improvement at brighthush

About brighthush

brighthush is a trailblazer in the customer experience and data solutions arena, redefining how businesses harness information to build lasting relationships. With a portfolio that spans AI‑driven analytics, cloud‑based CRM platforms, and real‑time customer engagement tools, brighthush empowers organizations worldwide to turn raw data into actionable insights and to deliver support that feels personal, proactive, and profoundly effective. Our culture is built on curiosity, empathy, and a relentless pursuit of excellence—values that guide every product, every interaction, and every career path within the company.

Role Overview

We are seeking a highly motivated, detail‑oriented Remote Customer Success & Data Steward to become the frontline advocate for our global client base. In this hybrid role, you will blend customer‑centric service with meticulous data stewardship, ensuring that every inquiry is resolved with speed, accuracy, and a human touch. You will partner with sales, product, engineering, and analytics teams to translate customer feedback into product enhancements, process optimizations, and data quality improvements.

Why This Role Matters

• Directly influence customer satisfaction scores and retention rates, shaping the long‑term success of our clients.
• Act as the bridge between customer needs and product capabilities, ensuring that our solutions evolve in line with real‑world demands.
• Drive data integrity by rigorously updating, validating, and auditing customer information across all platforms.
• Lead process improvement initiatives that reduce resolution time, elevate service quality, and unlock new efficiencies.

Key Responsibilities

• Customer Interaction: Respond to inbound calls, emails, and live chat with professionalism, empathy, and a solution‑focused mindset, ensuring every customer feels heard and valued.
• Issue Diagnosis & Resolution: Quickly identify root causes, provide clear, actionable solutions, and follow up to confirm satisfaction, escalating complex cases to the appropriate specialists.
• Data Management & Stewardship: Accurately input, update, and verify customer data in our CRM and internal databases, maintaining 100% data integrity and compliance with privacy regulations.
• Quality Assurance: Review and audit completed tickets, data entries, and process flows to uphold high standards of accuracy, consistency, and regulatory compliance.
• Process Improvement: Identify recurring issues, propose actionable improvements, and collaborate with cross‑functional teams to implement changes that reduce resolution time and enhance the customer experience.
• Cross‑Functional Collaboration: Work closely with product, engineering, and analytics teams to relay customer feedback, influence roadmap decisions, and ensure that data quality drives product innovation.
• Reporting & Analytics: Generate weekly and monthly reports on key metrics such as ticket volume, average resolution time, customer satisfaction scores, and data quality indicators.
• Compliance & Security: Adhere to data protection regulations (GDPR, CCPA, etc.) and internal security protocols when handling sensitive customer information.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of experience in customer service, technical support, or data entry roles.
• Proficiency with CRM systems (e.g., brighthush CRM) and Microsoft Office Suite.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Excellent problem‑solving abilities, a keen eye for detail, and a passion for data accuracy.
• Self‑motivated, with the ability to work independently in a remote setting.
• Reliable high‑speed internet connection and a dedicated, quiet workspace.

Preferred Qualifications

• Experience in the SaaS or tech industry, especially in customer success or support roles.
• Knowledge of data privacy regulations (GDPR, CCPA, HIPAA, etc.).
• Familiarity with ticketing platforms such as Zendesk, Freshdesk, or similar.
• Exposure to data analytics tools (e.g., Tableau, Power BI, or similar).
• Experience leading or participating in process improvement initiatives (Lean, Six Sigma, Kaizen).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Technical Proficiency: Comfortable navigating multiple software tools, troubleshooting basic technical issues, and learning new systems quickly.
• Time Management: Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLA targets.
• Adaptability: Thrive in a fast‑changing environment and quickly learn new processes and technologies.
• Team Player: Collaborate effectively with remote teammates and cross‑functional partners.
• Analytical Thinking: Identify patterns, root causes, and propose data‑driven solutions that improve service and data quality.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Remote Customer Success & Data Steward, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer psychology, advanced data management, and industry best practices.
• Mentorship from senior support leaders, product managers, and data scientists.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, Customer Success Manager, Data Analyst, or Product Analyst.
• Annual learning stipend for courses, certifications, or conferences that align with your career goals.
• Regular performance reviews with actionable feedback, growth plans, and recognition of achievements.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. We value:

• Flexibility: Flexible hours that accommodate different time zones and personal commitments.
• Inclusivity: A diverse workforce where every voice is heard, respected, and celebrated.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Well‑being: Access to mental health resources, virtual wellness programs, and regular team check‑ins.
• Recognition: Regular shout‑outs, peer‑to‑peer recognition, and annual awards for outstanding contributions.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching plan.
• Paid time off, sick leave, and flexible holidays.
• Remote work stipend to support home office setup.
• Employee assistance program and mental health support.

How to Apply

Ready to join a team that values your expertise and empowers you to grow? Click the link below to submit your application. We’ll review your profile promptly and reach out within 48 hours to discuss next steps.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building a support team—we’re crafting a community of dedicated professionals who transform data into delight and challenges into opportunities. If you’re passionate about customer service, meticulous about data accuracy, and eager to thrive in a remote, collaborative environment, we want to hear from you. Join us and help shape the future of customer experience while advancing your career on your terms.