Seasoned Remote Customer Support Specialist – Accelerate Sales Enablement, Drive Client Engagement, and Fuel Revenue Growth for brighthush Across Utah & Idaho – Earn Commissions, Thrive in a Data‑Driven, Innovative Culture

About brighthush

brighthush is more than a customer experience firm; it is a movement that redefines how businesses connect with their prospects and customers. With a proven track record of accelerating sales pipelines across a spectrum of verticals—financial services, technology, healthcare, mortgage, solar, and more—brighthush has earned prestigious accolades such as the Utah Top 100, UV 50, and brighthush 500 honors. Our mission is simple yet powerful: empower every team member to thrive in a fast‑paced, data‑driven environment while delivering world‑class support to our clients’ customers.

Operating from our hubs in Orem, UT; Logan, UT; and Rexburg, ID, we are on a relentless quest to expand our footprint. We believe that every team member is a catalyst for growth, and we invest heavily in training, mentorship, and career advancement. Whether you’re just starting out or looking to elevate your career, brighthush offers a launchpad that propels you toward long‑term success.

Our Mission & Vision

At brighthush, we envision a world where every customer interaction is an opportunity to build lasting relationships. Our vision is to become the leading partner for businesses that want to transform their customer experience through data‑driven insights, innovative technology, and a culture of continuous improvement. We are committed to:

• Delivering measurable impact for our clients through high‑quality support and sales enablement.
• Fostering a culture of curiosity, collaboration, and excellence.
• Investing in our people so they can grow, learn, and lead.

Why brighthush is a Great Place to Work

We’re not just a company; we’re a community of passionate professionals who thrive on challenge and celebrate success together. Here’s what sets us apart:

• Data‑Driven Decision Making: Every metric is tracked, analyzed, and used to refine strategies.
• Remote‑First Flexibility: Work from anywhere in Utah or Idaho with a supportive virtual environment.
• Inclusive Culture: Diversity, equity, and inclusion are woven into everything we do.
• Continuous Learning: Access to an online learning portal, mentorship programs, and cross‑functional projects.
• Recognition & Rewards: Daily, weekly, and quarterly spiffs, bonuses, and performance awards.

What Makes brighthush Unique

In a crowded marketplace, brighthush stands out because we combine deep industry expertise with cutting‑edge technology and a data‑centric mindset. Our clients trust us to:

• Turn complex customer journeys into streamlined, high‑impact interactions.
• Leverage predictive analytics to anticipate needs and close deals faster.
• Deliver consistent, measurable results that translate into revenue growth.

For our team members, this means working on projects that directly influence business outcomes, learning from seasoned leaders, and being part of a culture that rewards innovation and results.

Your Role in Detail

As a Remote Customer Support Specialist, you will be the frontline ambassador for our clients’ products and services. You will engage with warm leads, qualify prospects, and guide them toward the right solutions—all while maintaining a high level of professionalism and enthusiasm. Your success will directly influence the growth trajectory of our clients and, by extension, the growth of brighthush.

Key Responsibilities

• Engage with warm leads via inbound and outbound calls—each conversation lasting 2–4 minutes—while asking qualifying questions to uncover customer needs.
• Employ proven sales tactics such as rebuttal techniques to keep prospects on the line and guide them toward the right solution.
• Master high‑demand industries—including debt consolidation, mortgage, solar, healthcare, insurance, and technology—through our comprehensive training program.
• Deliver compelling, benefit‑driven messaging that resonates with diverse customer segments.
• Maintain accurate call logs, update CRM data, and ensure all interactions meet quality standards.
• Collaborate with the sales and support teams to refine scripts, share insights, and drive continuous improvement.
• Meet or exceed daily, weekly, and quarterly performance metrics while staying compliant with company policies.
• Participate in regular coaching sessions and performance reviews to refine skills and set ambitious growth targets.
• Contribute to the development of new scripts and playbooks based on real‑world feedback and data analysis.
• Act as a liaison between clients and internal teams, ensuring that customer feedback is captured and acted upon.

Essential Qualifications

• High school diploma or equivalent.
• Successful completion of a background check.
• Availability to work a minimum of 22 hours per week (22–40 hours) during the core operating window (Monday–Friday, 8 AM–6 PM MST).
• Minimum 4‑hour shift commitment with the flexibility to work all five weekdays.
• Strong verbal communication skills and the ability to sustain conversation flow throughout scheduled shifts.
• Reliable internet connection, a quiet workspace, and a headset with a microphone.
• Consistent attendance and punctuality.
• Basic proficiency with CRM systems (e.g., brighthush, brighthush) and brighthush Office Suite.

Preferred Qualifications

• Prior experience in a sales or customer support environment.
• Demonstrated enthusiasm for working in a fast‑growth, high‑energy company.
• Positive, solution‑oriented mindset that contributes to a culture of excellence.
• Self‑motivated, proactive, and eager to learn new skills and industry knowledge.
• Experience with data‑driven performance dashboards and KPI tracking.
• Knowledge of at least one of the high‑demand industries we serve.

Skills & Competencies

• Exceptional listening and questioning techniques that uncover hidden needs and objections.
• Adaptability to quickly switch between product lines and customer personas.
• Data‑driven mindset: comfortable using CRM tools and interpreting performance metrics.
• Resilience under pressure: ability to handle rejection and maintain enthusiasm.
• Team player who thrives in a collaborative, remote setting.
• Strong time‑management skills to balance multiple calls and administrative tasks.
• Proactive problem‑solving and a knack for turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As you master the fundamentals of sales support, you’ll have access to:

• Advanced training modules covering industry trends, advanced objection handling, and closing techniques.
• Mentorship programs pairing you with senior sales leaders for personalized coaching.
• Cross‑functional projects that expose you to marketing, product development, and client success teams.
• Clear promotion pathways—from Specialist to Lead Specialist, and eventually to Managerial roles.
• Regular performance reviews that align your personal goals with brighthush’s strategic objectives.
• Opportunities to lead small projects or initiatives, building leadership experience early in your career.

Work Environment & Culture Highlights

Our remote‑first model means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We provide:

• Monthly virtual team‑building events and quarterly in‑person retreats.
• Access to a state‑of‑the‑art virtual collaboration platform (brighthush, brighthush, brighthush).
• Flexible scheduling that respects your personal commitments.
• A culture that celebrates both individual achievements and collective success.
• Regular “Ask Me Anything” sessions with senior leadership to keep you informed and engaged.

Compensation, Perks, and Benefits

While the exact figures vary based on experience and performance, brighthush offers a competitive base salary complemented by a robust commission structure that rewards high performance. In addition to monetary incentives, you’ll enjoy:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Unlimited professional development budget to pursue courses, certifications, and conferences.
• Monthly performance bonuses and quarterly spiffs for top performers.
• Access to an employee wellness program, including mental health resources and fitness stipends.

FAQs

What is the typical work schedule?

We require a minimum of 22 hours per week, with flexibility to work any 4‑hour shift across the core operating window (Monday–Friday, 8 AM–6 PM MST). You can choose the days that best fit your lifestyle.

Do I need prior sales experience?

While prior sales or customer support experience is preferred, we also welcome motivated individuals who are eager to learn and grow. Our comprehensive training program will equip you with the skills you need.

How are commissions calculated?

Commissions are based on the volume of qualified leads and the conversion rate of those leads into closed deals. Detailed commission structures will be provided during onboarding.

What support does brighthush provide for remote employees?

We offer a fully equipped home office stipend, high‑speed internet reimbursement, and access to our virtual collaboration platform. Additionally, you’ll have regular check‑ins with your manager and peer support groups.

How to Apply

Ready to take the next step in your career and join a team that values innovation, data, and people? Click the link below to submit your application and start your journey with brighthush.