[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Redis is hiring a Customer Success Manager to build strong customer relationships and ensure customers realize value from Redis solutions. The role drives onboarding, adoption, retention, and account growth while coordinating with cross-functional teams and advocating for customer needs.

Responsibilities

• Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals
• Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions
• Build and maintain long-term relationships with stakeholders across technical and business teams
• Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives
• Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn
• Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities
• Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions
• Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions
• Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage
• Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives
• Track account health through regular check-ins, identifying and mitigating risks early
• Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs
• Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience
• Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands

Skills

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Experience managing customers within Banking/ Financial Services
• Strong understanding of cloud services, data platforms, or related technologies
• Some experience with SaaS products and public cloud (AWS, GCP, Azure)
• Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases
• Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention
• Exceptional interpersonal, verbal, and written communication skills
• Ability to clearly convey complex technical concepts to diverse audiences
• Strategic thinker with the ability to anticipate challenges and provide solutions proactively
• Comfortable working cross-functionally with Sales, Product, Marketingin a fast-paced, global organization
• Preferably in SaaS, cloud, or database technologies
• Retail or Healthcare exposure also a plus
• Familiarity with Redis or NoSQL databases
• Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms
• Experience with Redis or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)

Benefits

• 401(k)
• Unlimited time off
• Learning and development opportunities
• Comprehensive health and wellness benefits
• Discretionary bonuses
• Stock options
• Commuter benefits based on location
• A commission plan
• Remote work

Company Overview

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