Remote Customer Success Manager – Championing In‑Store, Merchandising, At‑Home & Digital Campaigns for CPG & Retail Marketers at brighthush

About brighthush

brighthush is a forward‑thinking, omni‑channel retail marketing powerhouse that empowers consumer packaged goods (CPG) brands and retail marketers to create unforgettable brand experiences. Since our founding in 2020, we have grown to a vibrant team of over 1,500 professionals who thrive on innovation, data‑driven insights, and a relentless focus on customer success. Our headquarters in Jersey City, New Jersey, serves as a hub for creativity, but our true strength lies in our distributed, remote‑first culture that allows us to collaborate across time zones and bring the best talent together.

At brighthush, we believe that the customer journey is a living, breathing entity that evolves with every touchpoint. Whether it’s an in‑store activation, a home‑based loyalty program, or a digital media blitz, we design, execute, and optimize campaigns that resonate with audiences and deliver measurable ROI. Our clients trust us to translate their vision into action, and we back that trust with a blend of strategic insight, operational excellence, and a passion for continuous improvement.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the United States and enjoy a healthy work‑life balance.
• Impact‑Driven Role: Own end‑to‑end program execution and directly influence client satisfaction and revenue growth.
• Career Growth: Accelerate your career with mentorship, professional development programs, and clear pathways to senior leadership.
• Collaborative Culture: Thrive in a culture that values transparency, diversity, and continuous learning.
• Competitive Compensation & Perks: Receive a market‑aligned salary, performance bonuses, comprehensive health benefits, unlimited PTO, and a generous equity program.

Key Responsibilities

As a Remote Customer Success Manager at brighthush, you will be the linchpin that connects our clients, internal teams, and external partners to deliver flawless campaign execution. Your day‑to‑day activities will include:

• Program Execution & Project Management: Coordinate the launch of In‑Store, Merchandising, At‑Home, and Digital Media programs from contract approval through delivery. This involves creating Salesforce opportunities, managing system reservations, generating contracts, processing program assets, and ensuring timely invoicing.
• Cross‑Functional Collaboration: Work closely with Sales to provide executional details and pre‑sale support. Act as the primary liaison between Sales, Clients, and internal departments such as Creative, Media, and Analytics.
• Account Stewardship: Maintain status grids, respond to client inquiries, troubleshoot issues, and keep stakeholders informed of progress and risks.
• Process Optimization: Continuously evaluate existing workflows, identify bottlenecks, and propose improvements that enhance efficiency and client satisfaction.
• Special Projects: Lead or support ad‑hoc initiatives assigned by leadership, such as new service launches, technology integrations, or market expansion efforts.
• Reporting & Insights: Compile program recaps, generate performance reports, and present findings to clients and internal leadership.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent professional experience).
• 2–3 years of experience in Campaign Management, Customer Success, or Client Services, with a proven track record of managing complex projects and multi‑stakeholder relationships.
• Strong organizational skills, meticulous attention to detail, and the ability to distill complex information into clear, actionable plans.
• Excellent time‑management skills, with the ability to juggle multiple priorities in a fast‑paced, evolving environment.
• Proficiency in Office Suite (Excel, Word, PowerPoint) and a willingness to learn new tools such as Salesforce, Asana, or HubSpot.
• Superior written and verbal communication skills, capable of engaging remote colleagues and clients via email, phone, and video conferencing.
• Self‑starter who thrives independently, demonstrates initiative, and can adapt quickly to changing business needs.
• Ability to build and maintain strong internal and external partnerships, fostering trust and collaboration.
• U.S. citizenship or permanent residency with no current or future sponsorship requirements.

Preferred Qualifications

• Experience with Salesforce or other CRM platforms.
• Background in the CPG or retail marketing industry.
• Knowledge of digital media planning, merchandising strategy, or in‑store activation best practices.
• Project management certification (PMP, Agile, or similar).

Skills & Competencies for Success

• Client‑Centric Mindset: Always put the customer first, anticipating needs and proactively solving problems.
• Strategic Thinking: Translate business objectives into actionable program plans that drive measurable results.
• Data‑Driven Decision Making: Use analytics to assess performance, identify trends, and recommend optimizations.
• Collaboration & Influence: Work cross‑functionally, influence stakeholders, and build consensus around shared goals.
• Adaptability: Navigate ambiguity, pivot when priorities shift, and maintain composure under pressure.
• Continuous Learning: Stay current on industry trends, emerging technologies, and best practices in customer success and campaign management.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Success Manager, you will have access to:

• Mentorship from senior leaders in Customer Success, Sales, and Product.
• Structured learning paths covering advanced project management, data analytics, and industry certifications.
• Opportunities to lead high‑impact projects that shape the future of our service offerings.
• Internal mobility programs that allow you to explore roles in Sales, Product Management, or Operations.
• Annual performance reviews that align your career goals with organizational objectives.

Work Environment & Culture at brighthush

Our culture is built on the pillars of transparency, collaboration, and innovation. We celebrate diversity and encourage every team member to bring their authentic self to work. Key cultural highlights include:

• Weekly virtual town halls where leadership shares company updates and listens to employee feedback.
• Monthly hackathons that challenge teams to prototype new ideas and solutions.
• Flexible work hours that respect personal commitments while ensuring team alignment.
• Community outreach initiatives, such as volunteer days and sustainability projects.
• Regular virtual social events, including game nights, wellness workshops, and cultural celebrations.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by performance bonuses. Additional benefits include:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and paid holidays.
• Remote work stipend to support home office setup.
• Employee stock purchase plan (ESPP) and equity grants for eligible roles.
• Professional development budget for courses, conferences, and certifications.
• Wellness programs, including mental health resources and gym memberships.

How to Apply

If you’re ready to take your customer success career to the next level, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us in shaping the future of retail marketing and delivering unforgettable experiences to our clients.

Apply today and become a pivotal part of brighthush’s mission to elevate brands through innovative, data‑driven campaigns.