[Remote] Customer Success Manager, Credit Cards | Bankrate

Note: The job is a remote job and is open to candidates in USA. Bankrate, a Red Ventures business, is hiring a Customer Success Manager to grow relationships with credit card issuer partners. The role combines performance analysis, strategic recommendations, scalable customer success operations, and cross-functional collaboration to improve business results.

Responsibilities

• Own relationship success: Build and deepen relationships with key issuer customers within our credit cards vertical, understanding their business goals and ensuring Bankrate delivers measurable results
• Architect for scale: Identify opportunities to automate routine tasks and build scalable operational processes, ensuring our CS engine runs efficiently as the portfolio expands. Help evolve our approach to customer success by developing playbooks, frameworks, and best practices for how we grow together
• Be the data authority: Dig into performance data using Excel and visualization tools (Looker/Tableau) to diagnose card program health — approval rates, volume, spend, and retention — and provide evidence-based recommendations both internally and externally that drive growth
• Lead conversations that matter: Drive discussions, reviews, and recommendations that influence strategic decisions
• Collaborate to grow: Work cross-functionally with finance, analytics, marketing, and product teams to unlock new performance opportunities for our card issuers

Skills

• 5+ years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting
• Analytical and curious — you dig into the data to understand what's really driving results
• Strong analytical skills needed, with comfort working in Excel/Sheets and data visualization tools (Looker, Tableau, etc)
• Experience using CRM tools to automate workflows and scale operations
• A strong communicator who can simplify complexity and tell compelling stories with numbers
• Demonstrated ability to manage customer relationships through performance analysis and outcome-based decision-making
• Entrepreneurial mindset — comfortable navigating ambiguity and building structure from scratch
• Relationship-driven — you build trust through insight, not just rapport
• Experience within Financial Services (Banking, Fintech, Credit Cards, BaaS) a plus

Benefits

• Remote or hybrid work (East Coast preference); hybrid work is based around the New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours.
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): Full-time employees accrue 20 days of PTO for a full calendar year annually, increasing to 25 days after five years of service.

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