Remote Customer Success Manager – Enterprise & Strategic Account Leadership for AI‑Driven Marketplace Growth

About brighthush

brighthush is a trailblazing AI‑powered marketplace optimization platform that empowers brands to dominate e‑commerce channels such as Amazon, Walmart, and TikTok. Founded in 2015, we have grown into a vibrant, high‑growth company with a global footprint and a culture that thrives on innovation, data‑driven insights, and relentless customer focus. Our mission is simple: help brands unlock their full potential on marketplaces by turning complex advertising data into actionable growth strategies.

At brighthush, we believe that success is a partnership. We partner with our clients from the first touchpoint through every stage of their growth journey, providing the tools, expertise, and strategic guidance they need to scale sustainably. Our team is composed of forward‑thinking data scientists, seasoned marketers, and customer success leaders who are passionate about delivering measurable impact.

Why Join brighthush?

Working at brighthush means you’ll be part of a remote‑first, inclusive, and collaborative environment that values autonomy, creativity, and continuous learning. We offer:

• Unlimited paid vacation and a flexible work schedule that lets you work when you’re most productive.
• Competitive base salary, performance bonuses, and equity grants that align your success with the company’s growth.
• Access to cutting‑edge AI tools, data analytics platforms, and a culture of experimentation.
• Professional development programs, mentorship, and a clear career progression path.
• Regular virtual team events, hackathons, and cross‑functional workshops that keep the energy high.

Role Overview

As a Remote Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic enterprise accounts. You will own the end‑to‑end customer journey, from onboarding through renewal, ensuring that each client achieves their business objectives while driving revenue growth for brighthush. Your deep understanding of marketplace advertising, combined with your ability to translate data into actionable insights, will be the catalyst for our clients’ success.

Key Responsibilities

• Account Ownership: Own a portfolio of high‑value enterprise accounts, serving as the primary point of contact for strategy, performance, and growth initiatives.
• Executive Relationship Building: Cultivate trust and credibility with Directors, VPs, SVPs, and C‑level stakeholders, positioning yourself as a strategic partner.
• Strategic Planning & Execution: Develop comprehensive customer success plans, lead quarterly business reviews, and deliver executive presentations that align with client goals.
• Proactive Issue Management: Anticipate performance challenges, navigate escalations, and recommend data‑driven solutions that improve outcomes.
• Revenue Stewardship: Own retention, renewals, and expansion opportunities, safeguarding recurring revenue while identifying upsell and cross‑sell prospects.
• Data Analysis & Insight Generation: Analyze advertising and marketplace performance metrics to uncover risks, opportunities, and actionable growth recommendations.
• Cross‑Functional Collaboration: Partner with Advertising Operations, Sales, Product, Finance, and Leadership to deliver value and resolve complex challenges.
• Innovation & Automation: Leverage AI, automation, and emerging advertising capabilities to enhance customer outcomes and operational efficiency.

Essential Qualifications

• Minimum of 5 years’ experience in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS.
• Proven track record of managing enterprise accounts, driving renewals, expansions, and mitigating churn.
• In‑depth knowledge of Amazon and Walmart advertising ecosystems, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP.
• Experience advising senior stakeholders, leading business reviews, and conducting commercial negotiations.
• Strong analytical skills with the ability to interpret advertising performance data and translate insights into strategic recommendations.
• Proficiency with Salesforce or other CRM systems, reporting tools, and cross‑functional account management workflows.
• Demonstrated ability to build trusted, long‑term executive partnerships.
• Deep understanding of retention, renewals, expansion, and customer ROI metrics.
• Excellent communication, presentation, and stakeholder influence skills.
• Self‑starter who can manage priorities, deliver on commitments, and thrive in a fast‑paced environment.
• Comfortable leveraging AI and automation while maintaining accountability for customer outcomes.

Preferred Qualifications

• Experience working with marketplace advertising platforms beyond Amazon and Walmart, such as TikTok, eBay, or Shopify.
• Background in data science or analytics, with familiarity in SQL, Python, or Tableau.
• Previous experience in a startup or high‑growth tech environment.
• Knowledge of marketing attribution models and multi‑channel funnel analysis.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate complex data into actionable business strategies.
• Customer Advocacy: Passion for championing client needs and ensuring they receive maximum value from brighthush solutions.
• Data‑Driven Decision Making: Comfortable working with large datasets, deriving insights, and presenting findings to executive audiences.
• Relationship Management: Proven skill in building and maintaining long‑term executive relationships across multiple business functions.
• Problem Solving: Creative and analytical mindset to troubleshoot performance issues and propose innovative solutions.
• Collaboration: Ability to work seamlessly with cross‑functional teams, aligning on shared goals and outcomes.
• Adaptability: Thrive in a dynamic, fast‑moving environment where priorities can shift rapidly.
• Communication: Exceptional written and verbal communication skills, with the ability to influence and persuade at all levels.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Success Manager, you will:

• Progress to senior roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Success.
• Take on leadership of larger, more complex accounts or entire account teams.
• Participate in our internal “Innovation Lab,” where you can experiment with new AI tools and advertising strategies.
• Access to a robust learning platform that offers courses in data analytics, AI, sales strategy, and leadership.
• Mentorship from senior leaders who have a proven track record in scaling enterprise customer success.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere in the United States while staying connected to a global team. We prioritize:

• Transparent communication through weekly all‑hands meetings and real‑time collaboration tools.
• Inclusive decision‑making, where every voice is heard and valued.
• A focus on work‑life balance, with unlimited paid vacation and flexible hours.
• Continuous feedback loops, with quarterly performance reviews and personal development plans.
• Community engagement through virtual volunteer days and partnership with non‑profits.

Compensation & Benefits

While specific figures vary based on experience, the typical compensation package for a Remote Customer Success Manager at brighthush includes:

• Competitive base salary aligned with market rates for senior customer success roles.
• Performance‑based bonuses tied to account retention, expansion, and overall customer satisfaction.
• Equity grants that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance, plus a 401(k) plan with company match.
• Unlimited paid vacation, flexible work schedule, and a generous remote stipend for home office setup.
• Access to wellness programs, mental health resources, and a company‑wide wellness stipend.

Ready to Make an Impact?

If you are a strategic, data‑savvy, and customer‑centric professional who thrives in a fast‑paced, AI‑driven environment, we want to hear from you. Join brighthush and help brands unlock unprecedented growth on the world’s leading marketplaces while building a rewarding career that rewards innovation, collaboration, and results.

Apply today and become a key driver of success for both our clients and brighthush’s future.