Remote Customer Success Manager – K‑12 STEM Education & Digital Learning Solutions

About brighthush

brighthush is a trailblazing leader in the STEM education space, delivering end‑to‑end learning ecosystems that ignite curiosity, build confidence, and equip students with the skills they need to thrive in tomorrow’s world. With a legacy that stretches back to 1987, brighthush has grown into a vibrant community of 51‑200 passionate educators, technologists, and innovators who are united by a single mission: to transform classrooms into dynamic hubs of discovery and to empower every student to become a lifelong learner.

Our flagship platform is a fully integrated, curriculum‑as‑a‑service solution that blends cutting‑edge digital content, hands‑on projects, and real‑world problem‑solving. Schools and districts across the United States rely on brighthush to deliver measurable student outcomes, streamline teacher professional development, and drive sustainable program adoption. As we expand our reach, we’re looking for a dedicated Customer Success Manager to become the trusted partner for our K‑12 clients, ensuring they achieve lasting success and continue to see the value of our ecosystem.

Why Join brighthush?

• Impactful Work – Shape the future of STEM education by helping schools unlock the full potential of their students.
• Remote Flexibility – Work from anywhere in the USA with a fully remote, flexible schedule.
• Growth & Development – Access to continuous learning, mentorship, and career‑advancement pathways.
• Inclusive Culture – A collaborative, supportive environment that celebrates diversity, creativity, and innovation.
• Competitive Compensation – A comprehensive package that includes health, retirement, and generous paid time off.

Key Responsibilities

As the primary advocate for our K‑12 partners, you will own the entire customer journey from onboarding through renewal, ensuring that every stakeholder experiences the full value of the brighthush ecosystem.

• Collaborate with Technical Support and Implementation teams to guide schools through seamless onboarding, aligning on goals, milestones, and responsibilities.
• Maintain proactive, transparent communication with district administrators, STEM coordinators, and classroom teachers throughout the implementation lifecycle.
• Build strong, trust‑based relationships early in the partnership, gaining deep insight into each school’s strategic objectives, priorities, and challenges.
• Serve as the single point of contact for all customer interactions, fostering engagement, sustaining program continuity, and reinforcing the ROI of brighthush.
• Partner with Sales representatives to conduct regular account syncs, sharing insights on account health, stakeholder changes, and emerging opportunities for upsell or expansion.
• Lead quarterly business reviews (QBRs) and executive briefings (EBRs), presenting usage analytics, student outcomes, and ROI data to district leadership.
• Map and continuously update each customer’s decision‑maker journey, capturing goals, priorities, stakeholders, and evolving needs.
• Use data from HubSpot, Salesforce, and customer feedback to proactively forecast renewal risk and identify expansion opportunities.
• Develop and execute tailored success and renewal plans that demonstrate the value of the brighthush STEM ecosystem and support long‑term partnerships.
• Cultivate customer advocates, securing references, testimonials, case studies, and participation in brighthush events or professional learning initiatives.
• Own the resolution of customer concerns, coordinating with Technical Support, Facilitator Success, Product, and other internal teams to drive swift, impactful solutions.
• Maintain transparent communication loops during escalations, ensuring customers feel heard and supported.
• Log qualitative feedback and feature requests in Salesforce and other designated systems, providing actionable insights to Product and Marketing.
• Share trend insights with cross‑functional teams to influence roadmap, messaging, and go‑to‑market strategies.
• Advocate for the needs of schools and districts while balancing customer priorities with brighthush’s strategic goals and resource constraints.
• Maintain accurate, up‑to‑date Salesforce records of customer engagements, opportunities, contacts, and key account activities.
• Communicate account status, renewal progress, and growth opportunities to Customer Experience leadership and relevant internal stakeholders.
• Leverage Monday.com dashboards to track project milestones and communicate status internally.

Essential Qualifications

• Bachelor’s degree or equivalent experience in Customer Success, Account Management, or K‑12 EdTech implementation.
• 5+ years of proven success managing renewals in a subscription/SaaS or curriculum‑as‑a‑service environment.
• Deep familiarity with U.S. K‑12 buying cycles, funding mechanisms, and classroom dynamics.
• Exceptional virtual facilitation, presentation, and storytelling skills.
• Strong data orientation – comfortable building reports in Salesforce and interpreting engagement analytics.
• Prior teaching or district‑level instructional coaching experience is highly desirable.
• Experience with ChurnZero, Salesforce, Monday.com, and Microsoft 365 (Teams/Outlook).
• Exposure to STEM or project‑based learning pedagogies.
• Formal training in Success Planning frameworks (e.g., SuccessCOACH, TSIA) or customer journey mapping.

Preferred Qualifications

• Experience working with K‑12 schools or districts in a B2B capacity.
• Knowledge of state and federal STEM education standards and assessment frameworks.
• Experience leading cross‑functional teams to drive customer outcomes.
• Proficiency in data visualization tools such as Tableau or Power BI.
• Fluency in a second language commonly spoken in U.S. schools (e.g., Spanish).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Relationship Building – Proven track record of building trust with diverse stakeholder groups.
• Analytical Acumen – Strong ability to interpret data and translate insights into action.
• Communication Excellence – Clear, concise, and persuasive written and verbal communication.
• Problem Solving – Creative, solution‑oriented mindset for resolving complex customer issues.
• Collaboration – Comfortable working cross‑functionally with Sales, Product, Support, and Marketing.
• Adaptability – Thrives in a fast‑moving, evolving environment.
• Customer‑Centric Mindset – Passionate about delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you will:

• Progress to senior roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy, go‑to‑market plans, and customer advocacy programs.
• Participate in leadership development programs, mentorship, and industry conferences.
• Access to continuous learning resources, including online courses, certifications, and internal knowledge bases.
• Opportunity to influence the future of STEM education on a national scale.

Work Environment & Culture

brighthush is a fully remote organization that values flexibility, collaboration, and innovation. Our culture is built on:

• Transparency – Open communication channels and shared goals.
• Inclusivity – A diverse workforce that brings a wide range of perspectives.
• Collaboration – Cross‑functional teams that work together to solve complex problems.
• Continuous Improvement – A growth mindset that encourages experimentation and learning.
• Work‑Life Balance – Flexible schedules and generous paid time off to support personal and professional well‑being.

Compensation & Benefits

While the exact salary will be determined based on experience and qualifications, we offer a competitive compensation package that includes:

• Base salary commensurate with market rates for remote Customer Success Managers in the U.S.
• Performance‑based bonuses tied to renewal rates, customer satisfaction, and growth metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Life insurance (basic, voluntary, and accidental death & dismemberment).
• Paid time off: vacation days, paid holidays, and personal days.
• Family leave options for maternity, paternity, and adoption.
• Short‑term and long‑term disability coverage.
• Fully remote work setup stipend and flexible work hours.

How to Apply

If you are passionate about transforming STEM education, thrive in a remote environment, and have a proven track record of driving customer success in the K‑12 space, we want to hear from you. Please submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush.

Join us in shaping the future of learning and making a lasting impact on students across the country.

We look forward to welcoming you to the brighthush family!