[Remote] Customer Success Manager - NAMER

Note: The job is a remote job and is open to candidates in USA. Multiplier is hiring a Customer Success Manager to build outcome-based relationships with named accounts and help customers expand their international presence. The role focuses on product adoption, customer experience, retention, and identifying account growth opportunities in close partnership with internal teams.

Responsibilities

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Skills

• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
• You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
• You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment
• Based in North America or South America
• Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
• Min 2 years in pure enterprise account/ relationship management
• Min 2 of the last 3 years overachieving goals and targets
• A people-first, and growth mindset
• The ability to work independently, problem-solve proactively, and collaborate effectively
• Comprehension of value-based sales
• Discipline in Account Planning, Forecasting, and Quota Attainment
• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

Benefits

• High-impact role with the chance to play a key role in a rapidly growing company.
• Full autonomy in your role, with the flexibility to work in a hybrid environment.
• Work with a passionate, energetic, and diverse team.
• Recognition programs.
• Career development opportunities.
• Comprehensive health insurance coverage for you and your family’s well-being.
• Generous holiday policy.
• A company that genuinely invests in your professional success.

Company Overview

Company H1B Sponsorship