Remote Customer Success Manager – Partner Accounts & Integration Champion – Driving Adoption, Retention, and Value Realization for brighthush Clients

About brighthush

brighthush is a trailblazing SaaS company that empowers food manufacturers, distributors, and hospitality operators with real‑time business intelligence and inventory optimization. Since its founding in 2010, brighthush has grown to a vibrant team of 51‑200 professionals dedicated to turning data into actionable insights that reduce waste, lower food costs, and streamline operations. Our mission is simple: help our customers make smarter, faster decisions that translate into measurable business outcomes.

We’re a remote‑first organization that values flexibility, collaboration, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a culture where curiosity is rewarded, ideas are heard, and impact is tangible.

Why This Role Matters

As a Remote Customer Success Manager for Partner Accounts, you will be the linchpin that connects our core platform with our key partner ecosystem. You’ll own a portfolio of customers who have integrated with our partner platform, ensuring they not only adopt but fully leverage the combined capabilities to drive operational excellence. Your work will directly influence customer satisfaction, renewal rates, and the overall success of our joint solutions.

Key Responsibilities

• Partner Portfolio Ownership: Act as the primary advocate for a dedicated book of customers acquired through or integrated with our partner platform. Serve as their main point of contact across both products, building trust and deepening relationships.
• Driving Adoption & Engagement: Move customers beyond initial activation into consistent, high‑value usage. Focus on cross‑system workflows, ensuring they understand how the integration unlocks new efficiencies.
• Integration Fluency: Become the go‑to expert on the day‑to‑day behavior of the partner integration. Know what syncs, what doesn’t, common pain points, and how to resolve them swiftly.
• Health & Risk Management: Continuously monitor health scores, usage patterns, and engagement signals. Identify early signs of declining adoption and surface at‑risk accounts to the commercial owner with actionable context.
• Value Realization: Translate platform usage into tangible business outcomes—food cost percentages, waste reduction, stock accuracy, time savings—and showcase these metrics in reviews and check‑ins.
• Business Reviews: Conduct regular, data‑driven reviews that highlight wins, uncover leakage, and recommend next‑step actions for the upcoming quarter.
• Partner Collaboration: Work closely with the partner’s success and support teams to resolve shared customer issues, align on joint accounts, and create a seamless experience that feels like a single product.
• Feedback & Product Advocacy: Capture customer and integration feedback, and channel these insights to our Product and Partnerships teams to drive continuous improvement.
• Reporting & Analytics: Track and report on adoption, engagement, health, and retention across your portfolio, contributing to team‑level retention goals.
• Additional Projects: Lead or support ad‑hoc initiatives that strengthen the Customer Success organization, as directed by leadership.

Essential Qualifications

• 1–3 years of experience as a Customer Success Manager in a SaaS environment, with proven ownership of a customer portfolio and accountability for adoption and retention.
• Hands‑on experience managing integrated software ecosystems.
• Strong analytical mindset: ability to read usage data, diagnose issues, and recommend solutions before customers raise escalations.
• Excellent verbal and written communication skills, capable of conducting structured, outcome‑focused conversations with operators and partner counterparts.
• Customer‑centric mindset with a genuine passion for helping hospitality operators thrive in fast‑paced, resource‑constrained environments.
• Proficiency with CRM and Customer Success platforms (e.g., Salesforce, HubSpot, Gainsight).
• Residency in one of the following U.S. states: AZ, CT, FL, GA, ID, IN, KS, MI, MO, NC, NH, OH, PA, SC, TN, TX, VA.
• Experience in the hospitality, restaurant, or inventory management space.
• Experience working with or alongside a technology partner or channel.
• Deep understanding of the challenges faced by operators in these industries.

Preferred Qualifications

• Prior experience managing partner integrations or joint customer success initiatives.
• Knowledge of data‑driven decision making in food cost management and inventory optimization.
• Familiarity with the brighthush platform and its core analytics capabilities.
• Experience with remote‑first teams and distributed collaboration tools.

Skills & Competencies

• Technical Fluency: Ability to explain how two systems exchange data in plain language to non‑technical users.
• Problem‑Solving: Proactive identification and resolution of cross‑platform issues.
• Strategic Thinking: Linking platform usage to business outcomes and crafting actionable recommendations.
• Collaboration: Working seamlessly across Onboarding, Support, Partnerships, Expansion, Product, and external partner teams.
• Data Literacy: Interpreting performance metrics and translating them into clear, business‑relevant insights.
• Adaptability: Thriving in a dynamic, fast‑moving environment with evolving customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders across Customer Success, Product, and Partnerships.
• Regular learning tracks covering advanced analytics, industry trends, and emerging technologies in food tech.
• Opportunities to lead cross‑functional projects that shape the future of our partner ecosystem.
• Clear career pathways to senior Customer Success roles, Customer Success Leadership, or Product Management.

Work Environment & Company Culture

brighthush is a fully remote, inclusive workplace that celebrates diversity, creativity, and collaboration. We empower our employees with:

• Flexible work hours that accommodate different time zones and personal commitments.
• Access to cutting‑edge collaboration tools (Slack, Zoom, Notion, Jira).
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• A culture of transparency, where every voice is heard and every idea can shape the product roadmap.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary aligned with industry standards for remote Customer Success Managers. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Professional development stipend for courses, certifications, and conferences.
• Equity participation in a company that’s rapidly scaling.
• Monthly wellness stipend and access to virtual fitness classes.
• Flexible remote work stipend for home office setup.

Ready to Make an Impact?

If you’re a proactive, data‑driven Customer Success professional who thrives on building deep customer relationships, mastering complex integrations, and driving measurable business outcomes, we want to hear from you. Join brighthush and become a key player in transforming the way food manufacturers, distributors, and hospitality operators harness data to achieve operational excellence.

Apply today and help us shape the future of food tech—one successful partnership at a time.