Remote Customer Success & Sales Representative – Elevate Client Relationships & Drive Revenue Growth

About brighthush

At brighthush, we’re redefining the future of customer experience by blending cutting‑edge technology with a human touch. With a global footprint that spans more than 50 countries, brighthush is a leader in delivering seamless, omnichannel support solutions for some of the world’s most recognizable brands. Our mission is simple: empower every customer interaction to be memorable, efficient, and impactful.

We’re looking for a dynamic, self‑motivated Remote Customer Success & Sales Representative to join our high‑performing team. If you thrive in a fast‑paced, virtual environment and love turning inquiries into opportunities, we want to hear from you.

Why Join brighthush?

• Global Impact – Your work will touch thousands of customers worldwide.
• Remote Flexibility – Work from anywhere in the United States with a reliable internet connection.
• Career Growth – Structured learning paths, mentorship programs, and clear advancement tracks.
• Inclusive Culture – A diverse, collaborative workplace that values every voice.
• Competitive Compensation & Benefits – Comprehensive health plans, retirement savings, and more.

Key Responsibilities

As a Remote Customer Success & Sales Representative, you will be the frontline advocate for our clients, ensuring their needs are met while driving revenue growth. Your day‑to‑day tasks will include:

• Responding to inbound inquiries via phone, email, chat, and social media with empathy and professionalism.
• Diagnosing and resolving customer issues, leveraging web‑based tools and knowledge bases.
• Proactively identifying upsell and cross‑sell opportunities aligned with customer goals.
• Escalating complex cases to specialized teams when necessary, following established protocols.
• Processing payments, refunds, and account changes accurately and securely.
• Maintaining meticulous records of all interactions for audit and reporting purposes.
• Providing actionable feedback on recurring issues to improve product and service quality.
• Consistently meeting or exceeding monthly sales targets and customer satisfaction metrics.

Essential Qualifications

• High school diploma or equivalent (college degree preferred).
• Minimum of 6 months of professional customer service experience.
• Minimum age of 18 years.
• Typing speed of at least 25 words per minute.
• Proficient with Windows‑based desktop systems and common productivity software.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to collaborate across teams, supervisors, and support departments.
• Excellent listening, analytical, and problem‑solving abilities.
• Organizational skills that enable prioritization under pressure.
• Critical thinking skills for rapid, informed decision‑making.
• Proactive mindset focused on creating positive customer experiences.

Preferred Experience & Skills

• Prior experience in a sales or customer success role.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot).
• Experience with ticketing systems and knowledge bases.
• Comfortable using chat and social media channels for customer engagement.
• Basic understanding of payment processing and e‑commerce workflows.

What You’ll Gain at brighthush

We believe in investing in our people. When you join brighthush, you’ll have access to:

• Structured Onboarding – A comprehensive training program that covers product knowledge, customer engagement techniques, and sales fundamentals.
• Continuous Learning – Monthly webinars, skill‑building workshops, and access to an internal learning portal.
• Mentorship – Pairing with experienced team members to accelerate your growth.
• Career Pathways – Clear progression from Customer Success Representative to Senior Specialist, Team Lead, or Sales Manager.
• Performance Recognition – Quarterly awards, spot bonuses, and public acknowledgment for outstanding contributions.

Work Environment & Culture

At brighthush, we cultivate a culture of trust, collaboration, and innovation. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and cross‑functional syncs.
• Monthly virtual town halls featuring leadership updates.
• Online social events, game nights, and wellness challenges.
• Open‑door communication channels with managers and peers.
• A focus on work‑life balance, with flexible scheduling options.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary complemented by:

• Health, vision, and dental insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holiday schedule.
• Life and supplemental insurance options.
• Employee assistance programs and mental health resources.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Pet insurance and wellness stipends.
• Employee discount program for partner retailers and services.
• Professional development budget for certifications and conferences.

How to Apply

Ready to elevate your career and make a real impact? Click the link below to submit your application and join the brighthush family.

Apply to this Remote Customer Success & Sales Representative Position

Closing Statement

At brighthush, we’re not just a company – we’re a community of passionate individuals dedicated to transforming customer interactions into lasting relationships. If you’re driven, customer‑centric, and eager to grow in a supportive, remote environment, we encourage you to apply today. Your journey to a rewarding, high‑impact career starts here.