Senior Enterprise Customer Success Manager – Remote – Healthcare AI & Radiology Solutions at brighthush

About brighthush

brighthush is a trailblazing healthcare artificial intelligence company that is redefining the radiology landscape. Founded in 2018, we harness cutting‑edge machine learning to automate radiology report generation, dramatically improving diagnostic accuracy while alleviating the workload of radiologists worldwide. Our mission is simple yet powerful: to empower clinicians with faster, more reliable insights so they can focus on patient care rather than paperwork.

With a vibrant team of 51‑200 professionals, brighthush is headquartered in San Francisco, California, and operates on a global scale. We pride ourselves on a culture that blends deep technical expertise with a relentless commitment to customer success. If you are passionate about AI, healthcare, and making a tangible difference in people’s lives, brighthush is the place where your impact will be felt every day.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the United States while collaborating with a world‑class team.
• Impact‑Driven Role: Own the entire post‑implementation lifecycle for our radiology partners and directly influence their success.
• Growth & Learning: Access to continuous professional development, mentorship, and the opportunity to shape the future of AI in healthcare.
• Competitive Compensation: Base salary, performance commission, equity, and a comprehensive benefits package.
• Culture of Innovation: A collaborative environment where ideas are celebrated and every voice matters.

Key Responsibilities

As the Senior Enterprise Customer Success Manager, you will be the primary advocate for our radiology partners, ensuring they derive maximum value from brighthush’s AI solutions. Your day‑to‑day activities will include:

• Serve as a trusted advisor throughout the entire post‑implementation lifecycle, guiding customers from onboarding to renewal.
• Develop and nurture deep relationships with key stakeholders—radiologists, IT leads, and executive leadership—across our partner organizations.
• Conduct regular check‑in meetings to assess product adoption, gather feedback, and identify opportunities for improvement.
• Lead Strategic Business Review (SBR) sessions to secure renewals, uncover expansion prospects, and align on future roadmaps.
• Act as the customer’s voice within brighthush, translating real‑world use cases into actionable insights for our Product and Machine Learning teams.
• Ensure a seamless onboarding experience for new partners, coordinating cross‑functional teams to deliver training, documentation, and support.
• Guide customers in developing adoption and expansion strategies tailored to their practice’s unique needs.
• Monitor account health metrics, respond swiftly to inquiries, and proactively address potential issues.
• Champion a world‑class customer success organization by sharing best practices, contributing to process improvements, and fostering a culture of excellence.

Essential Qualifications

• Bachelor’s degree or higher in a relevant field (e.g., Business, Healthcare, Computer Science).
• Minimum of 3 years of customer success experience within a healthcare or SaaS environment.
• Proven ability to build and sustain relationships with senior stakeholders across multiple functions.
• Strong project management skills—capable of juggling competing priorities and delivering on tight timelines.
• Hands‑on understanding of SaaS implementations, cloud technologies, and technical concepts.
• Excellent communication, coaching, and presentation skills, with a knack for influencing without authority.
• Demonstrated track record of identifying and executing cross‑sell and upsell opportunities.
• Comfortable working within Western U.S. time zones.
• Experience in a high‑growth startup environment, thriving in ambiguity and rapid change.

Preferred Qualifications

• Prior experience in the radiology or broader medical imaging sector.
• Background as a radiology technologist or clinical professional.
• Professional consulting experience, especially in technology implementation.
• Deep knowledge of healthcare regulations, data privacy (HIPAA), and AI ethics.
• Experience leading or mentoring junior customer success teams.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding and solving customer pain points.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Comfortable interpreting usage data, metrics, and deriving actionable insights.
• Collaboration & Influence: Skilled at working cross‑functionally and driving consensus.
• Adaptability: Thrives in fast‑paced, evolving environments.
• Technical Fluency: Comfortable discussing AI, machine learning, and cloud infrastructure with both technical and non‑technical audiences.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a larger portfolio and shaping strategy.
• Lead cross‑functional initiatives that influence product development, go‑to‑market strategy, and customer experience.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Benefit from a culture that rewards innovation, initiative, and measurable impact.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and continuous learning. Our remote‑first approach is complemented by a vibrant office culture in San Francisco, where teams gather for brainstorming sessions, hackathons, and social events. We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work.

• Annual company‑wide offsite retreats to foster team cohesion.
• Periodic team offsites and hackathons to spark creativity.
• Flexible PTO policy and 11 paid company holidays.
• Annual equipment stipend to ensure you have the tools you need.
• Equity opportunities that align your success with the company’s growth.

Compensation & Benefits

While specific figures may vary based on experience, the compensation package typically includes:

• Competitive base salary commensurate with market rates for senior customer success roles.
• Performance‑based commission ranging from $15K to $20K annually.
• Equity stake in brighthush, allowing you to share in the company’s long‑term upside.
• Comprehensive health benefits: medical, dental, vision, and life insurance.
• Health Savings Account (HSA) with employer match, Flexible Spending Accounts (FSA), and Dependent Care FSA.
• 401(k) retirement plan with company match.
• Robust paid time off and flexible remote work options.

How to Apply

If you are ready to lead the charge in transforming radiology through AI, we invite you to apply. Join brighthush and help shape the future of healthcare while advancing your own career in a dynamic, supportive environment.

We look forward to discovering how your expertise and passion can elevate our customers’ success and drive brighthush’s mission forward.