[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Teletrac Navman, a Vontier company, is hiring a Customer Success Specialist to manage an assigned customer portfolio and lifecycle from onboarding through renewal. The role focuses on customer value, adoption, retention, revenue growth, and cross-functional coordination to deliver a strong customer experience.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success
• Manage renewals and retention activities, proactively identifying and mitigating churn risk
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives)
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health
• Contribute to continuous improvement through collaboration, learning, and operational excellence

Skills

• 3+ years' experience in B2B Customer Account Management / Customer Success-Sales or Project Management
• Experience in a SaaS background
• Experience using SAP, Salesforce and Churn Zero
• Experience building and growing long term customer relationships
• Passionate customer service orientation with extensive experience in managing multiple stakeholders
• Experience in account revenue growth
• Excellent verbal and written communication skills
• Strong time management skills
• High level of attention to detail
• Methodical and disciplined approach to problem solving
• Preferred degree in administration, systems, or accounting fields

Benefits

• Medical, dental, vision, disability and life insurance
• Family planning programs from Maven Clinic
• Diabetes management programs like Livongo
• Coverage for women's health
• Support for adult and elder care
• Paid parental leave
• 401(k) plan with matching company contributions
• Paid time off up to 120 hours
• 13 paid holidays per year, including 3 floating holidays
• Paid sick leave

Company Overview