[Remote] Entry-Level Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Globe Life AO is hiring an entry-level Remote Customer Service Representative to support clients with insurance benefit options, policy questions, and related concerns. The role handles incoming communications, virtual consultations, and accurate client records from a home office.

Responsibilities

• Handle inbound calls, emails, and chat inquiries in a professional and timely manner
• Explain insurance benefit options and answer coverage-related questions
• Assist with policy updates, claims information, and general client concerns
• Build strong relationships with clients through high-quality customer service
• Maintain and organize client documentation using our digital tools
• Conduct virtual meetings and consultations with prospective and existing clients
• Meet personal and team-based performance goals

Skills

• No previous experience required—just a willingness to learn
• High school diploma or equivalent
• Strong verbal and written communication skills
• Proactive, self-motivated, and able to work independently
• Comfortable using technology platforms such as Zoom, email, and CRM tools
• Must be 18 years or older and authorized to work in the U.S
• Professional attitude, time management, and organizational skills are key
• College students/grads welcome

Benefits

• 100% work-from-home with no commute
• Weekly commission-based pay
• Performance bonuses
• Residual income potential through renewals
• Flexible hours; full-time and part-time schedules available
• Promotions based on performance, not tenure
• Union-backed life, health, and retirement plans
• Performance-based trips

Company Overview