[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Procare HR is hiring a Customer Success Specialist to support clients as part of its Client Engagement Team. The role focuses on resolving delegated tasks on the first contact and helping customers feel supported in their partnership with Procare HR.

Responsibilities

• As a Customer Success Specialist at Procare HR, you are an essential part of the Client Engagement Team. You will be accountable for first time resolution of delegated tasks; when assigned a task, it belongs to you

Skills

• High School Diploma or GED
• 1-2 years prior experience in client support, customer success, HR administration or a similar role
• 2-4 years prior experience managing customer relationships and handling customer inquiries with a focus on escalation management and process improvement in a fast-paced environment
• Experience with HRIS systems (UKG Ready preferred)
• And CRM platforms (preferably Salesforce) for customer management and reporting
• Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and One Note for task tracking and communication

Benefits

• Health insurance with company paid premium for employee only coverage
• FSA and HSA options available
• Company paid dental insurance for employee only coverage
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match and safe harbor contribution
• Paid Time Off
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident

Company Overview