Remote Position
[Remote] Customer Success Specialist
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Ant Media provides real-time video streaming solutions. The Customer Success Specialist manages customer relationships across the U.S. market, helping customers realize value through onboarding, adoption, retention, and expansion while coordinating with Sales, Support, and Engineering.
Responsibilities
- You will be responsible for ensuring customers achieve measurable value from Ant Media Server, from initial onboarding through ongoing adoption, retention, and expansion
- Working closely with our Sales, Support, and Engineering teams, you will build trusted relationships, anticipate customer needs, identify potential churn risks and uncover opportunities for long-term growth
- Manage a portfolio of customers, understand their business goals, and build practical success plans
- Coordinate on-boarding and help customers reach their first successful implementation
- Conduct regular customer check-ins, product adoption reviews, and business reviews
- Monitor customer engagement, satisfaction, and renewal readiness; act early when risks emerge
- Coordinate renewal planning and identify expansion opportunities in partnership with Sales
- Manage customer escalations with Support and Engineering, keeping customers informed through resolution
- Turn customer feedback into actionable insights for our internal teams
- Identify opportunities for customer case studies, testimonials, and educational content
- Maintain accurate account records, next steps, and forecasts in our CRM
Skills
- 3+ years of experience in Customer Success, Technical Account Management
- Experience supporting renewals, improving adoption, and managing customer relationships
- Excellent written and spoken English, with confidence communicating with technical and business stakeholders
- Familiarity with cloud platforms, APIs, and software deployment concepts
- Strong organization, proactive follow-up, and the ability to manage multiple customer priorities
- Experience with video streaming, WebRTC, or developer-focused products
- Familiarity with AWS, Azure, GCP, Linux, or Docker
- Experience supporting enterprise customers and working across distributed teams
Company Overview