Remote Customer Support Agent – Flexible Hours, Uncapped Commission, Sports & Leisure – Join brighthush

About brighthush

brighthush has been a trusted name in the sports, leisure, and lifestyle sector for over four decades. With a heritage that blends 45 years of industry expertise, a vast catalogue of over 15,000 award designs, and a commitment to delivering exceptional customer service, brighthush stands out as the UK’s premier destination for trophies, medals, and custom awards. Our mission is simple: provide every league, team, club, or corporation with a local‑shop experience backed by national‑level knowledge, all through an intuitive webstore and a network of dedicated Customer Champions across the country.

Why Join brighthush?

At brighthush, we believe that great work should feel like a partnership. Whether you’re a seasoned sales professional or just starting your career, our remote, part‑time role offers the freedom to work from home while earning a substantial, uncapped commission. You’ll be part of a dynamic, growth‑oriented team that values innovation, customer focus, and personal development. The sports and leisure industry is vibrant and ever‑evolving, and you’ll have the chance to shape the future of award recognition across the UK.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the UK, using a combination of online research, social media outreach, and targeted email campaigns.
• Territory Management: Own a defined geographic area, building relationships with local clubs, schools, and community organisations to drive sales and brand awareness.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, ensuring a seamless, personalised experience that reflects brighthush’s high service standards.
• Market Intelligence: Act as the on‑ground voice for brighthush, gathering feedback, spotting trends, and reporting insights that help shape product development and marketing strategies.
• Value Proposition Delivery: Communicate brighthush’s unique selling points—fast delivery, custom engraving, and competitive pricing—to close deals and exceed sales targets.
• Performance & Target Management: Track key metrics, maintain accurate sales records, and consistently surpass quarterly and annual targets.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Strong communication skills, both written and verbal, with a friendly, confident demeanor.
• Proficiency with internet tools, CRM software, and basic data entry.
• Self‑motivated, disciplined, and able to manage time effectively in a remote setting.
• Passion for sports, community events, or leisure activities—an interest that fuels genuine enthusiasm when speaking with clients.

Preferred Experience & Skills

• Previous experience in sales, customer support, or a related field—no prior sales experience required, but a proven track record of meeting or exceeding goals is advantageous.
• Experience working remotely or in a home‑based environment, with a reliable internet connection and a dedicated workspace.
• Knowledge of the UK sports and leisure market, including local clubs, leagues, and community organisations.
• Basic understanding of e‑commerce platforms and online ordering processes.
• Strong organisational skills, with the ability to juggle multiple prospects and follow‑ups simultaneously.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help clients find the perfect award solution.
• Problem‑Solving: Ability to address objections, troubleshoot issues, and propose creative solutions.
• Adaptability: Comfortable navigating changing priorities and evolving product offerings.
• Team Collaboration: Willingness to share insights, support colleagues, and contribute to a positive team culture.
• Tech Savvy: Comfortable using cloud‑based software, video conferencing tools, and digital communication platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Customer Support Agent, you’ll have access to comprehensive onboarding, ongoing training modules, and mentorship from senior team members. Successful agents often progress to roles such as Territory Manager, Sales Lead, or even Product Development Consultant. We also offer cross‑departmental projects, allowing you to broaden your skill set and explore new facets of the business.

Work Environment & Company Culture

Our culture is built on flexibility, respect, and a shared passion for excellence. You’ll work alongside a diverse team of professionals who value collaboration, continuous improvement, and a healthy work‑life balance. Regular virtual team meetings, quarterly town halls, and informal “coffee chat” sessions keep everyone connected, even when working from different locations.

Compensation, Perks, and Benefits

• Uncapped Commission: Earn as much as you can—there’s no cap on your earnings.
• Commission on Retained Business: Receive recurring commissions for repeat orders and long‑term contracts.
• Flexible Working Hours: Work when it suits you—perfect for balancing other commitments.
• Remote Work: No commute, no office overhead—work from the comfort of your home.
• Cloud‑Based Software: Access all tools and resources from anywhere, anytime.
• Full Training & Support: From product knowledge to sales techniques, we provide everything you need to succeed.
• Bonus Schemes: After six months of performance, you’ll qualify for additional bonus opportunities.
• Health & Wellness: We support your well‑being with flexible schedules and a supportive environment.

How to Apply

If you’re ready to join a forward‑thinking, customer‑focused team and earn a rewarding income from the comfort of your home, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.