Seasoned Remote Customer Support Specialist – London, Flexible Hours, Commission‑Only Earnings
About brighthush
brighthush is a trailblazer in the sports, leisure and lifestyle sector, offering an unrivalled selection of trophies, awards and commemorative items to teams, clubs, leagues and corporate partners across the United Kingdom. With a heritage spanning more than four decades, brighthush has built a reputation for quality, speed and personalised service. Our mission is simple: to deliver the finest awards experience, combining the convenience of a modern webstore with the warmth of a local shop, all powered by cutting‑edge technology and a team of dedicated Customer Champions stationed throughout the country.
Why brighthush?
Working with brighthush means joining a dynamic, growth‑oriented business that values innovation, customer focus and personal development. As a Remote Customer Support Specialist, you’ll be at the forefront of our customer journey, helping teams and clubs celebrate their achievements while earning a substantial, uncapped commission. Whether you’re a seasoned professional or just starting out, brighthush offers a flexible, supportive environment that rewards hard work and creativity.
Key Responsibilities
- Lead Generation & Prospecting: Identify and engage potential clients across the UK, using a combination of online research, social media outreach and industry events.
- Territory Management: Own a defined geographic area, building strong relationships with local clubs, schools and corporate partners.
- Customer Journey Support: Guide prospects from initial inquiry through to order placement, ensuring a seamless, personalised experience.
- Brand Advocacy: Act as the voice of brighthush in your region, gathering feedback, spotting trends and relaying insights to the central team.
- Target Achievement: Set, monitor and exceed monthly and quarterly sales targets, leveraging commission incentives to maximise earnings.
- Value‑Added Service: Offer product knowledge, engraving options and delivery timelines, positioning brighthush as the go‑to provider for all award needs.
Essential Qualifications
- High‑school diploma or equivalent; a degree in Business, Marketing or a related field is a plus.
- Strong communication skills, both written and verbal, with a friendly, professional tone.
- Comfortable using the internet, CRM systems and cloud‑based software.
- Organised, disciplined and self‑motivated, with the ability to manage time effectively in a remote setting.
- Passion for sports, leisure or community activities – a genuine interest in the products we sell.
Preferred Experience
- Previous customer service or sales experience, preferably in a B2B environment.
- Experience with commission‑based compensation structures.
- Familiarity with the UK sports and leisure market.
- Basic understanding of e‑commerce platforms and online order processing.
Skills & Competencies
- Excellent interpersonal skills – able to build rapport quickly.
- Problem‑solving mindset – turning challenges into opportunities.
- Adaptability – thriving in a fast‑moving, technology‑driven workplace.
- Attention to detail – ensuring accurate order entry and follow‑up.
- Team player – collaborating with marketing, logistics and design teams.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent. As a Remote Customer Support Specialist, you’ll have access to:
- Comprehensive onboarding and ongoing training modules covering product knowledge, sales techniques and customer relationship management.
- Mentorship from senior Customer Champions and Sales Leaders.
- Clear career pathways – from Specialist to Territory Manager, Regional Lead or even Product Development roles.
- Regular performance reviews and personalised development plans.
- Opportunities to attend industry conferences, workshops and networking events.
Work Environment & Culture
brighthush champions a culture of flexibility, collaboration and continuous improvement. As a remote employee, you’ll enjoy:
- Full autonomy over your schedule – work when you’re most productive.
- Access to a cloud‑based CRM and communication suite, enabling seamless collaboration with colleagues across the UK.
- A supportive community of remote teammates who share best practices and celebrate successes.
- Regular virtual team gatherings, knowledge‑sharing sessions and social events.
Compensation, Perks & Benefits
This role is commission‑only, offering an uncapped earning potential that rewards performance. In addition to competitive commissions, you’ll receive:
- Commission paid on retained business, ensuring long‑term income from repeat clients.
- Performance‑based bonus schemes after six months of successful sales.
- Full training and ongoing support – no prior sales experience required.
- Flexible, remote work – no commuting time, no office overhead.
- Access to brighthush’s extensive product catalogue for personal use or gifting.
- Health and wellbeing resources, including virtual fitness classes and mental health support.
What You’ll Need to Succeed
To thrive in this role, you’ll need a reliable home office setup, including:
- High‑speed broadband connection.
- Computer with a webcam and microphone.
- Dedicated workspace free from distractions.
- Telephone or VoIP system for client calls.
Ready to Join brighthush?
If you’re a motivated, customer‑centric professional looking to earn a substantial, uncapped income from the comfort of your home, brighthush invites you to apply. This is more than a job – it’s an opportunity to be part of a passionate team that celebrates achievement, fosters growth and delivers excellence to the UK’s sports and leisure community.