Remote Customer Support & Escrow Specialist – Collections, Account Receivables, Payment Coordination, and Client Relationship Management in a Dynamic Energy & Renewable Solutions Environment

About brighthush

brighthush is a forward‑thinking energy and renewable solutions provider that blends decades of expertise in oil, gas, and petrochemical operations with a bold commitment to clean, sustainable power. Operating across the globe, we deliver cutting‑edge drilling, exploration, and renewable projects that power communities while protecting the planet. Our culture is built on safety, innovation, and a relentless pursuit of operational excellence. At brighthush, every team member is empowered to bring fresh ideas, collaborate across disciplines, and drive measurable impact in a fast‑evolving industry.

Why Join brighthush?

As a Remote Customer Support & Escrow Specialist, you will be the frontline guardian of our client relationships, ensuring that every interaction reflects the highest standards of professionalism and precision. You’ll work from anywhere, leveraging state‑of‑the‑art collaboration tools, while enjoying the stability of a global organization that values work‑life balance, continuous learning, and career advancement. Our remote model means you can contribute from your home office, a co‑working space, or any location that inspires you.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and live chat, delivering prompt, accurate, and courteous solutions.
• Manage collections and overdue payments, negotiating payment plans and settlements that protect both client interests and brighthush’s financial health.
• Review and analyze account receivable reports to identify trends, risks, and opportunities for process improvement.
• Communicate proactively with clients regarding outstanding balances, offering clear, compliant payment options and maintaining a positive customer experience.
• Develop and implement strategies to improve collection efficiency, reduce delinquency rates, and enhance overall cash flow.
• Collaborate closely with Sales, Accounting, and Operations teams to resolve client issues, streamline workflows, and elevate service quality.
• Maintain accurate, up‑to‑date customer records, including payment logs, communication histories, and escrow documentation.
• Meet or exceed monthly collections and reconciliation targets while upholding the highest service standards.
• Serve as the Escrow Representative, coordinating all outgoing and incoming transactions with regional partners and associates.
• Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols.
• Prepare and distribute payment notices, confirmations, and remittance details to clients and partners.
• Investigate and resolve payment discrepancies and transaction‑related errors, escalating issues as needed.
• Uphold confidentiality, transparency, and compliance across all customer and partner transactions.

Essential Qualifications

• Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations.
• High School Diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred.
• Proven ability to manage financial documentation and client correspondence with accuracy and professionalism.
• Excellent communication, negotiation, and relationship‑management skills.
• Strong analytical and problem‑solving abilities with meticulous attention to detail.
• Sound knowledge of escrow laws, financial compliance frameworks, and industry best practices.
• Demonstrated capacity to work independently in a remote setting, maintaining consistent productivity and professionalism.
• Financial acumen and familiarity with reconciliation, invoicing, and payment processing.
• Strong organizational and time‑management skills, with the ability to juggle multiple priorities.
• Integrity, reliability, and discretion when handling confidential financial information.
• Proven teamwork and adaptability in dynamic, fast‑paced environments.

Preferred Qualifications

• Experience in the energy, oil, or renewable sectors, with an understanding of industry‑specific payment structures.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and accounting software (e.g., QuickBooks, SAP).
• Knowledge of international payment regulations and cross‑border escrow processes.
• Multilingual abilities, particularly in languages relevant to our global client base.
• Certifications in collections, finance, or customer service (e.g., Certified Collections Professional).

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong written and verbal communication skills, capable of tailoring messages to diverse audiences.
• Negotiation prowess, able to find win‑win solutions for clients and brighthush.
• Analytical thinking, with the ability to interpret data and translate insights into action.
• Technical aptitude, comfortable learning new software and troubleshooting issues.
• Self‑motivation and discipline, thriving in a remote work environment.
• Adaptability, able to pivot quickly in response to changing priorities or client needs.
• Team player, collaborating effectively with cross‑functional partners.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support & Escrow Specialist, you will have the opportunity to:

• Progress into senior collections or finance roles, such as Collections Manager or Finance Analyst.
• Transition into client‑facing positions like Account Manager or Business Development Representative.
• Lead cross‑functional projects that streamline payment processes or enhance customer experience.
• Participate in our internal learning platform, featuring courses on finance, compliance, and industry trends.
• Attend virtual conferences, webinars, and workshops to stay ahead of regulatory changes and emerging technologies.

Work Environment & Company Culture

brighthush champions a culture of transparency, collaboration, and continuous improvement. Our remote teams enjoy:

• Flexible scheduling that respects personal commitments while meeting business needs.
• Regular virtual town halls, team‑building activities, and peer recognition programs.
• A commitment to mental and physical well‑being, with access to wellness resources and virtual fitness classes.
• Inclusive policies that celebrate diversity, equity, and belonging across all levels.
• Access to cutting‑edge technology, ensuring you can work efficiently from anywhere.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to collections targets and customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend to support courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Flexible work‑from‑home stipend for home office setup.

How to Apply

If you are passionate about delivering outstanding customer service, possess strong financial acumen, and thrive in a remote, collaborative environment, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’re excited about joining brighthush. Highlight any specific achievements in collections, escrow management, or client relationship building.

Ready to take the next step in your career? and become part of a team that’s shaping the future of energy and sustainability.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.