Senior Spanish‑Speaking Customer Technical Support Specialist – Remote, Global Customer Success & Technical Troubleshooting

About brighthush

At brighthush, we’re redefining the way people experience technology. Our mission is to empower users worldwide with intuitive, reliable, and innovative solutions that make everyday life smoother and more productive. With a global footprint that spans continents and cultures, we pride ourselves on a culture of curiosity, collaboration, and continuous improvement. If you’re passionate about helping people solve problems and thrive in a fast‑moving, customer‑centric environment, brighthush is the place where your expertise will shine.

Why Join Us?

As a Spanish‑speaking Customer Technical Support Specialist, you’ll be the frontline advocate for our Spanish‑speaking community. You’ll help users navigate our products, resolve issues, and discover new features that enhance their experience. In return, you’ll receive:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision coverage (including tele‑health options)
• Unlimited paid time off and flexible work hours
• Generous parental leave and family‑support programs
• Annual professional development stipend and access to industry conferences
• Employee stock‑option plan and quarterly profit‑sharing
• Modern, fully‑remote work setup with stipends for home office equipment
• Inclusive, multicultural team that celebrates diversity and fosters belonging

Key Responsibilities

In this role, you’ll be responsible for delivering world‑class support across multiple channels while driving continuous improvement in our support processes.

• Multi‑Channel Support: Handle inbound and outbound customer interactions via phone, email, live chat, and social media in both Spanish and English.
• Technical Troubleshooting: Diagnose and resolve software, hardware, and connectivity issues with precision and empathy.
• Product Evangelism: Educate customers on product features, best practices, and new releases to maximize adoption and satisfaction.
• Cross‑Functional Collaboration: Work closely with Engineering, Product, and Quality Assurance teams to report bugs, suggest enhancements, and provide user‑centric feedback.
• Documentation & Knowledge Base: Create clear, concise, and searchable knowledge articles that empower customers and reduce repeat inquiries.
• Continuous Improvement: Analyze support metrics, identify trends, and propose process improvements to increase efficiency and customer delight.
• Customer Advocacy: Follow up with customers post‑resolution to ensure satisfaction and gather testimonials for marketing initiatives.

Essential Qualifications

We’re looking for a candidate who brings both technical acumen and a passion for customer service.

• Minimum of 3 years of experience in technical support, help desk, or a related field.
• Fluent in Spanish (written and spoken) with excellent English communication skills.
• Strong analytical and problem‑solving abilities, with a keen eye for detail.
• Proficiency in troubleshooting software and hardware issues, including operating systems, network connectivity, and peripheral devices.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) and CRM platforms.
• Self‑motivated, able to work independently while managing multiple priorities in a fast‑paced environment.
• Excellent interpersonal skills, with the ability to build rapport and trust with customers from diverse backgrounds.

Preferred Qualifications

These additional attributes will set you apart:

• Experience in a SaaS or cloud‑based product support environment.
• Knowledge of common programming languages or scripting (e.g., Python, Bash) for basic troubleshooting.
• Previous exposure to remote or distributed teams, with a proven track record of effective virtual collaboration.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation.
• Experience in creating and maintaining knowledge‑base articles or instructional videos.
• Demonstrated ability to handle high‑volume support queues while maintaining quality.

Skills & Competencies

Success at brighthush requires a blend of technical proficiency and soft skills:

• Technical Literacy: Comfortable navigating multiple operating systems, browsers, and mobile platforms.
• Communication: Clear, concise, and empathetic communication in both Spanish and English.
• Problem‑Solving: Ability to deconstruct complex issues and devise effective solutions quickly.
• Time Management: Prioritize tasks, meet SLAs, and manage time effectively in a remote setting.
• Collaboration: Work seamlessly with cross‑functional teams and share insights to improve product quality.
• Adaptability: Thrive in a dynamic environment with evolving technologies and customer needs.
• Customer‑Centric Mindset: Place the customer’s experience at the forefront of every interaction.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our products. We offer:

• Structured mentorship programs pairing you with senior engineers and product managers.
• Clear promotion paths: from Support Specialist to Senior Specialist, then to Team Lead or Technical Account Manager.
• Annual learning budget for courses, certifications, and conferences.
• Internal knowledge‑sharing sessions and hackathons to foster innovation.
• Opportunities to transition into product management, quality assurance, or engineering roles.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Our remote culture is supported by:

• Weekly all‑hands meetings to keep everyone aligned and informed.
• Monthly virtual coffee breaks and team‑building activities.
• Open‑door policy: leaders are always available for feedback and ideas.
• Inclusive hiring practices that celebrate diverse perspectives.
• Commitment to sustainability: remote work reduces carbon footprint, and we support green initiatives.

Compensation & Benefits

While specific figures vary by role and location, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance with tele‑health coverage.
• 401(k) matching (or equivalent) and employee stock‑option plan.
• Unlimited paid time off, flexible work hours, and remote work stipend.
• Parental leave, adoption assistance, and family‑support programs.
• Annual professional development stipend and conference travel support.

How to Apply

Ready to make a tangible impact on millions of Spanish‑speaking users? Apply now and join the brighthush family.

Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’ll review your application promptly and schedule a conversation to explore how your skills align with our mission.

We look forward to welcoming you aboard!