[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. A Full Renovation – Project Services is seeking a Customer Support Representative to provide responsive customer assistance and maintain a consistent service experience. The role focuses on clear communication, accurate case documentation and follow-up, and coordinating with teammates to resolve customer issues.

Responsibilities

• Record customer interactions and follow-up actions in the support system
• Keep customers informed about next steps and reasonable response expectations
• Identify recurring questions and share suggestions for clearer help resources
• Follow up on unresolved matters and update case status accurately
• Explain routine workflows clearly without promising unsupported outcomes
• Work with teammates to resolve issues that span multiple departments
• Respond to customer requests through approved messaging, email, or phone channels

Skills

• Ability to document issues accurately and concisely
• Respect for personal data and privacy processes
• Customer-focused attitude and patient listening habits
• Organized approach to cases, deadlines, and follow-up
• Previous customer service experience is helpful but not required

Benefits

• Remote within the United States.

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