[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Desmodus is hiring a Customer Support Representative to handle customer requests and escalate complex issues. The role focuses on responsive assistance, clear communication, accurate documentation, and reliable case follow-through.

Responsibilities

• Verify account details using approved privacy and security procedures
• Use a professional, courteous tone in written and verbal communications
• Document key details so colleagues can continue a case if needed
• Maintain organized notes while handling several active requests
• Meet agreed service and quality standards without sacrificing accuracy
• Listen to customer questions and clarify the information needed to assist
• Record customer interactions and follow-up actions in the support system

Skills

• Comfort learning standard support systems and knowledge bases
• Ability to document issues accurately and concisely
• Respect for personal data and privacy processes
• Customer-focused attitude and patient listening habits
• Previous customer service experience is helpful but not required

Benefits

• Remote within the United States.

Company Overview