[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Gillies Marketing is hiring a Customer Support Representative to provide reliable remote customer support and keep cases organized. The role involves assisting customers, documenting interactions and follow-ups, and coordinating clear case handoffs with colleagues.

Responsibilities

• Verify account details using approved privacy and security procedures
• Use a professional, courteous tone in written and verbal communications
• Document key details so colleagues can continue a case if needed
• Maintain organized notes while handling several active requests
• Meet agreed service and quality standards without sacrificing accuracy
• Listen to customer questions and clarify the information needed to assist
• Record customer interactions and follow-up actions in the support system

Skills

• Basic familiarity with email, chat, and common office tools
• Ability to stay professional during difficult conversations
• Clear written and spoken English communication skills
• Comfort learning standard support systems and knowledge bases
• Previous customer service experience

Benefits

• Remote within the United States.

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