[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Gamdom is seeking a Customer Support Representative to join its growing team and support customers across its Casino, Sports, and eSports products. The role serves as the first point of contact through live chat and email, resolving account, payment, technical, and product-related inquiries while delivering clear and efficient support.

Responsibilities

• Provide professional and efficient customer support via live chat and email
• Handle a wide range of customer inquiries, including deposits and withdrawals, payment methods, promotions, betting settlements, account questions, and company policies
• Investigate customer issues, identify appropriate solutions, and ensure concerns are resolved efficiently
• Assist customers with technical and account-related issues, providing clear step-by-step guidance where needed
• Develop a strong understanding of our Casino, Sports, and eSports products, as well as our internal processes and policies
• Maintain a high standard of communication and ensure customers receive accurate, clear, and helpful information
• Identify when an issue requires escalation and ensure it is passed to the appropriate team with all relevant information
• Work closely with colleagues across different teams to resolve customer issues and provide a consistent customer experience
• Stay up to date with product updates, promotions, procedures, and other changes that may affect customers
• Work independently, prioritize tasks effectively, and make sound decisions when handling customer requests

Skills

• Previous experience in customer support, customer service, or a similar role
• Strong written and verbal English communication skills
• A customer-first mindset and a genuine interest in helping people
• Strong problem-solving skills and attention to detail
• Comfortable working with different software, systems, and online tools
• Ability to quickly learn new products, processes, and technologies
• Ability to remain calm and professional when handling challenging or complex customer situations
• Comfortable working independently while also being a strong team player
• Interest in iGaming, sports, eSports, or online gaming
• Cryptocurrency knowledge or previous experience is a plus
• Previous iGaming experience is a plus, but not required
• Additional fluency in Turkish, French, Spanish, or Japanese is a plus

Benefits

• Fully remote - work from anywhere in the world
• 25 days of PTO
• Equipment allowance
• Flexible remote working environment
• Opportunity to work with an international team across multiple markets

Company Overview