Seasoned Remote Customer Service Representative & Insurance Production Specialist – Policyholder Support & Agent Team Member – Join brighthush’s High‑Performance Remote Team

About brighthush and the Opportunity

At brighthush, we’re redefining what it means to protect people’s futures. With a legacy that spans more than a century, we combine deep industry expertise with a forward‑thinking, customer‑centric approach. Our mission is simple: empower every client to safeguard what matters most—whether that’s a home, a family, or a dream.

As we expand our footprint across the United States, we’re building a dynamic remote team that delivers world‑class service from the comfort of home. If you’re a licensed insurance professional who thrives in a fast‑paced, results‑driven environment, we want you to help us grow our book of business while providing exceptional support to policyholders and prospects alike.

Key Responsibilities

• Policyholder Support: Serve as the first point of contact for existing policyholders, addressing inquiries, resolving issues, and ensuring a seamless experience throughout the policy lifecycle.
• Prospect Engagement: Engage with prospective customers in a professional, ethical, and consultative manner, guiding them through the insurance selection process and building lasting relationships.
• Business Growth: Identify cross‑sell and up‑sell opportunities, maintain accurate records, and follow up on leads with integrity to expand our book of business.
• Timely Communication: Respond to all inquiries within established timeframes, ensuring no question goes unanswered and every interaction reflects brighthush’s commitment to excellence.
• Data Management: Keep customer information accurate and up‑to‑date in our CRM, ensuring data integrity and compliance with regulatory standards.
• Collaboration: Work closely with sales, underwriting, and claims teams to coordinate service delivery and resolve complex customer issues.
• Continuous Improvement: Participate in ongoing training, share best practices, and contribute ideas to enhance customer experience and operational efficiency.

Essential Qualifications

• Current, active license in Life, Property, and Casualty insurance in the state of residence.
• Minimum of 2 years of experience in a customer‑facing insurance role, preferably within a reputable agency.
• Demonstrated success in life insurance production, with a track record of meeting or exceeding sales targets.
• Prior experience with brighthush (or a comparable agency) within the last 12 months is required.
• Fluency in Spanish (both written and spoken) is highly desirable, enabling us to serve a broader customer base.
• Strong communication skills, both verbal and written, with the ability to explain complex insurance concepts in simple terms.
• Proficiency with CRM platforms, Microsoft Office Suite, and virtual collaboration tools.
• High level of professionalism, integrity, and adherence to ethical standards in all customer interactions.

Preferred Qualifications

• Experience in a remote or hybrid work environment, demonstrating self‑discipline and time‑management skills.
• Knowledge of digital marketing and lead generation strategies to support business growth.
• Certification in Customer Experience Management or related fields.
• Experience with telehealth or wellness platforms, aligning with our holistic approach to client well‑being.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping clients achieve peace of mind through tailored insurance solutions.
• Problem‑Solving: Ability to quickly assess customer needs, identify solutions, and resolve issues efficiently.
• Adaptability: Comfortable navigating changing priorities and evolving industry regulations.
• Team Collaboration: Strong interpersonal skills to collaborate effectively with cross‑functional teams.
• Data‑Driven Decision Making: Comfortable using analytics to track performance metrics and drive continuous improvement.
• Tech Savvy: Comfortable with remote work technology, including virtual meeting platforms, cloud‑based tools, and digital communication channels.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding program with mentorship from senior agents.
• Ongoing professional development courses covering advanced sales techniques, regulatory updates, and customer experience best practices.
• Clear career pathways to transition into senior sales roles, account management, or leadership positions within the agency.
• Regular performance reviews with actionable feedback and goal‑setting sessions.
• Opportunities to contribute to strategic initiatives, such as digital transformation projects and community outreach programs.

Work Environment & Company Culture

brighthush’s culture is built on transparency, collaboration, and a shared commitment to excellence. Even though you will be working remotely, you will feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Access to a dedicated internal communication platform for real‑time collaboration.
• Annual virtual retreats and quarterly virtual social events to foster camaraderie.
• A culture that values work‑life balance, encouraging employees to set boundaries and prioritize well‑being.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation, Perks, and Benefits

• Competitive Base Salary: Reflective of your experience and performance.
• Performance‑Based Bonuses: Earn additional rewards tied to your sales results and customer satisfaction metrics.
• Profit Sharing: Share in the agency’s success through a profit‑sharing plan.
• 401(k) with Matching: Secure your future with a retirement plan that includes employer matching.
• Health Insurance Allowance: Up to $450 per month to cover your health insurance premiums.
• Telehealth Services: Unlimited access to virtual medical consultations for you and your family.
• Wellness Resources: Comprehensive wellness programs, including fitness memberships, mental health support, and wellness challenges.
• Paid Time Off (PTO): Generous vacation, sick leave, and personal days to recharge.
• Travel Incentives: Company‑paid travel rewards for high performers, encouraging exploration and personal growth.
• Fully Remote Work Arrangement: Work from anywhere in the United States with the flexibility to balance personal and professional commitments.

Why brighthush?

brighthush is more than an insurance agency; it’s a community of dedicated professionals who are passionate about making a difference. By joining our remote team, you will:

• Be part of a mission‑driven organization that values integrity, innovation, and customer success.
• Enjoy the freedom and flexibility of a fully remote role while receiving the support and resources of a large, established agency.
• Benefit from a culture that rewards initiative, fosters continuous learning, and recognizes achievements.
• Contribute to a legacy of helping people manage risk, recover from the unexpected, and realize their dreams.

How to Apply

If you are ready to bring your expertise, enthusiasm, and commitment to excellence to brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our team.

We look forward to welcoming you to the brighthush family, where your career can thrive, your impact can be felt, and your professional journey can reach new heights.