Remote Position
[Remote] Customer Support & Sales Executive – Web Hosting & Domain Registration
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. HosterPK (PVT) Ltd. provides web hosting and domain registration services. The Customer Support & Sales Executive assists customers with hosting and domain inquiries, recommends suitable solutions, resolves basic issues, and supports sales and customer satisfaction.
Responsibilities
- Respond to customer inquiries via live chat, email, ticket system, and phone
- Assist customers with web hosting, domain registration, DNS, SSL certificates, email hosting, and related services
- Guide customers in selecting the most suitable hosting plans
- Register, transfer, renew, and manage domain names
- Troubleshoot basic hosting and website-related issues
- Escalate complex technical issues to the system administration team
- Maintain accurate records of customer interactions
- Follow up with prospective customers and convert leads into sales
- Deliver professional, friendly, and timely customer support
- Stay updated with the latest hosting technologies and company products
Skills
- Excellent written and spoken English
- Strong communication and customer service skills
- Basic understanding of: + Web Hosting (Shared, VPS, Dedicated, Cloud) + Domain Registration + DNS Management + SSL Certificates + cPanel & WHM + Email Hosting + WordPress Hosting
- Basic knowledge of websites and web technologies
- Ability to work independently and manage multiple customer conversations
- Strong problem-solving and troubleshooting skills
- Previous experience in web hosting or customer support
- Familiarity with WHMCS
- Experience with Linux hosting environments
- Basic knowledge of HTML, PHP, WordPress, or website management
- Sales or technical support experience is a plus
- Fresh graduates with strong technical knowledge and excellent communication skills are encouraged to apply
Benefits
- Performance-based incentives and bonuses.
- Professional training and career development.
- Friendly and collaborative work environment.
- Opportunities for career growth within the company.
- Exposure to modern hosting infrastructure and technologies.
- Remote work.
Company Overview