[Remote] Head of Clinical Product & Patient Operations

Note: The job is a remote job and is open to candidates in USA. Manta Cares is hiring a hands-on leader to run and scale its patient navigation and content functions. The role leads navigator and content teams, builds AI-enabled care workflows, and partners with clinical, engineering, product, and design teams to expand patient support into new cancer types and grow the offering for partners.

Responsibilities

• Design, build and integrate Manta’s patient navigation service within the overall digital product
• Drive operations: set and track metrics, own the budget and staffing model and scale as we expand into new cancer types
• Partner closely clinical team to help expand Manta's product to new cancer types
• Partner with the engineering, product and design team to make sure human + AI support of patients is consistent
• Work AI-first: automate repeat work and build tools that let a small team serve many more patients
• Shape the strategy: decide the right mix of human, AI, and product in our care model
• Run fast experiments with clear success metrics and go or no-go calls
• Take on special projects as priorities shift, partnering with Samira on what matters most
• Hire, develop and lead a team of care specialists (navigators and content)

Skills

• Led a patient-facing support team (patient support, care coordination or member services) as a hands-on manager
• GM instincts: owned a budget, ran operations with clear metrics and made the call on what to staff versus automate
• Healthcare fluency: comfortable working alongside clinicians and with HIPAA (Is this enough or do you need deeper clinical experience?)
• AI-forward builder: has automated workflows or built tools others use
• Fast learner: ramps quickly on new clinical areas and new problems
• Built or scaled patient support or care operations at a digital health company
• A personal or mission connection to cancer and patients

Benefits

• Equity: Competitive
• Health: Comprehensive medical, vision, and dental
• PTO: Unlimited
• US remote work

Company Overview