[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Focco Construction & Design is hiring a Customer Support Specialist to support its remote team. The role handles incoming customer support requests, provides consistent answers using reference materials, escalates issues outside established guidance, and keeps customers informed as cases progress.

Responsibilities

• Organize open cases by urgency within established support procedures
• Protect personal and account information throughout each conversation
• Log customer concerns and update support tickets with accurate notes
• Follow up with customers on cases awaiting additional information
• Coordinate with colleagues to clarify product or account details
• Flag repeated problems that may require improvements to help material
• Confirm relevant account or order details before discussing sensitive information

Skills

• Accurate note taking and organization of open requests
• Ability to investigate routine issues systematically
• Willingness to learn product information and support procedures
• Clear written communication and courteous customer interaction
• Applicants must be authorized to work in the United States
• Previous customer-facing work is helpful

Benefits

• Remote within the United States

Company Overview