Remote Customer Support Specialist – Classified Advertising & Media Solutions – Expert in Ad Placement, Technical Troubleshooting, and Partner Engagement – Join brighthush

About brighthush

brighthush is redefining the way media organizations across the United States connect with their audiences. As a full‑service customer support partner, we specialize in the nuanced world of classified advertising—spanning obituaries, legal notices, recruitment listings, celebratory announcements, and general classifieds. Our mission is simple yet ambitious: to become the premier partner that media companies turn to for flawless, data‑driven support that enhances engagement, drives revenue, and elevates the customer experience.

What sets brighthush apart is our blend of cutting‑edge technology, deep industry insight, and a culture rooted in empathy and excellence. We empower our partners with intuitive self‑service tools, real‑time analytics, and a dedicated support team that speaks the language of media professionals. Whether you’re a seasoned publisher or a growing digital outlet, brighthush is the ally that ensures every classified ad reaches its audience on time, in compliance, and with the highest quality.

Role Overview

We’re looking for three dynamic Remote Customer Support Specialists to join our Classified Team. In this role, you will be the frontline advocate for our media partners, ensuring that every classified advertisement is placed accurately, published on schedule, and meets the highest quality standards. You’ll handle inquiries via phone, email, and chat, troubleshoot technical issues, review self‑service submissions, and collaborate closely with cross‑functional teams to maintain seamless workflows—all from the comfort of your own home.

Key Responsibilities

• Multi‑Channel Support: Respond to partner inquiries through phone, email, and chat with timely, accurate, and empathetic solutions.
• Ad Placement & Accuracy: Review classified submissions for compliance with partner guidelines, correct errors, and ensure that ads are published on schedule.
• Technical Troubleshooting: Diagnose and resolve product‑related issues, escalating to engineering or product teams when necessary.
• Workflow Management: Utilize internal systems and tools to process work efficiently, maintaining high quality and adherence to service level agreements.
• High‑Volume Handling: Manage a steady stream of inquiries throughout the day while maintaining composure and professionalism.
• Knowledge Expansion: Continuously learn about brighthush products, services, and policies to provide clear, concise explanations to partners.
• Performance Contribution: Actively contribute to monthly team performance targets and participate in process improvement initiatives.
• Team Collaboration: Work independently and as part of a distributed team, sharing insights and best practices to elevate overall service quality.
• Additional Duties: Perform other tasks as assigned to support team, department, and company goals.

Essential Qualifications

• High School Diploma or equivalent experience.
• 1–2 years of customer support experience, preferably in a call center environment.
• Strong written and verbal communication skills with a professional, clear, and friendly tone.
• Proficiency in basic computer applications (Windows, Microsoft Word, Excel) and email communication.
• Excellent multitasking, organizational, and time‑management abilities.
• Meticulous attention to detail and a commitment to accuracy.
• Customer‑focused mindset with a passion for delivering high‑quality service.
• Ability to work independently while contributing positively within a team.
• Strong problem‑solving and critical‑thinking skills.
• Comfortable navigating web‑based systems and technology platforms.
• Experience with customer support platforms, call center systems, chat tools, or CRM software is a plus.
• Quick learner who can adapt to partner‑specific workflows and systems.

Preferred Qualifications

• Previous experience in media, publishing, or classified advertising.
• Knowledge of industry terminology and best practices for classified ad placement.
• Experience with data‑driven reporting and analytics tools.
• Familiarity with compliance and regulatory requirements related to classified advertising.

Skills & Competencies

• Communication: Ability to convey complex information in a clear, concise, and empathetic manner.
• Technical Aptitude: Comfortable learning new software, platforms, and troubleshooting processes.
• Adaptability: Thrive in a fast‑paced environment with shifting priorities and deadlines.
• Collaboration: Work effectively with cross‑functional teams, sharing knowledge and best practices.
• Customer‑Centricity: Prioritize the partner experience and seek to exceed expectations.
• Analytical Thinking: Identify root causes of issues and propose actionable solutions.
• Time Management: Balance multiple tasks while maintaining high quality and accuracy.

Career Growth & Learning

At brighthush, we believe that professional development is a shared responsibility. As a Remote Customer Support Specialist, you will have access to a wealth of learning resources, including:

• Onboarding programs that cover product knowledge, customer service excellence, and industry trends.
• Regular training sessions on new features, tools, and best practices.
• Mentorship opportunities with senior team members and cross‑functional leaders.
• Clear career pathways that can lead to roles such as Senior Support Specialist, Team Lead, or Product Specialist.
• Access to industry conferences, webinars, and certifications that enhance your skill set.

Work Environment & Culture

brighthush is a fully remote organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Empathy: We treat every partner and colleague with respect and understanding.
• Innovation: We encourage creative problem‑solving and continuous improvement.
• Transparency: Open communication and data‑driven decision making guide our actions.
• Inclusivity: A diverse workforce that brings a range of perspectives and ideas.
• Work‑Life Balance: Flexible schedules and a focus on results, not hours, allow you to thrive personally and professionally.

Compensation & Benefits

brighthush offers a competitive hourly rate of $19.00–$23.00, commensurate with experience and qualifications. In addition to a fair base salary, we provide a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) with generous employer contributions
• Basic Life and Supplemental Life Insurance
• Disability Insurance
• Optional Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness)
• Accrued Paid Time Off (PTO) and paid medical and parental leave
• 401(k) plan with discretionary employer match
• Professional development stipend and tuition reimbursement for relevant courses
• Wellness programs, including virtual fitness classes and mental health resources
• Regular team virtual events and social gatherings to foster connection

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a dynamic remote environment, and want to be part of a forward‑thinking team, we encourage you to apply today. Bring your expertise, curiosity, and commitment to excellence to brighthush and help us shape the future of media customer support.