Remote Customer Support Specialist – Derbyshire, Part‑Time, Commission‑Based, Work‑From‑Home – Drive Sales & Customer Success at brighthush

About brighthush

brighthush is a pioneering force in the sports, leisure, and lifestyle awards industry, boasting a rich heritage that spans more than forty years. With a catalog of over 15,000 award designs, we supply bespoke trophies, medals, and recognition items to clubs, leagues, and corporations across the United Kingdom. Our mission is simple yet powerful: to blend the convenience of a fully‑online storefront with the personal touch of local customer champions, ensuring every client feels like they’re shopping at a trusted local shop, no matter where they are.

Our culture is built on innovation, integrity, and an unwavering commitment to customer satisfaction. We thrive on collaboration, continuous learning, and the belief that every team member can make a meaningful impact. Whether you’re a seasoned sales professional or a fresh talent eager to grow, brighthush offers an environment where ambition is rewarded and creativity is celebrated.

Why Join brighthush?

As a Remote Customer Support Specialist, you’ll become an integral part of a dynamic, forward‑thinking organization that values flexibility, autonomy, and performance. This role is perfect for individuals who enjoy engaging with people, thrive in a fast‑paced environment, and are motivated by the prospect of earning uncapped commission. Working from home, you’ll have the freedom to design your own schedule while contributing to the growth of a respected brand.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across Derbyshire and surrounding regions, leveraging online tools and social media to build a robust pipeline.
• Territory Management: Own a defined geographic area, ensuring consistent coverage, follow‑up, and relationship building with local clubs, schools, and corporate partners.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, providing expert advice on award selection, customization, and delivery timelines.
• Market Intelligence: Act as the eyes and ears on the ground, reporting trends, competitor activity, and customer feedback to the central team.
• Value‑Based Selling: Communicate brighthush’s unique value proposition—fast delivery, high‑quality engraving, and exceptional customer service—to secure new business.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, with performance tracked through our cloud‑based CRM system.
• Collaboration: Work closely with the marketing, logistics, and product teams to ensure a seamless customer experience from order to delivery.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or a related field is a plus.
• Strong interpersonal skills with a confident, personable demeanor.
• Proficiency with internet tools, data technology, and CRM platforms.
• Organized, disciplined, and self‑motivated with the ability to manage time effectively in a remote setting.
• Basic understanding of sports, leisure, or lifestyle industries is advantageous but not mandatory.
• Reliable home office setup: high‑speed broadband, a dedicated computer, and a professional phone line.

Preferred Qualifications

• Previous experience in sales, customer service, or a related field.
• Knowledge of the awards and trophies market, including engraving and shipping logistics.
• Experience using cloud‑based software and remote collaboration tools.
• Fluency in multiple languages, especially if you can serve diverse communities.

Key Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Ability to address customer concerns swiftly and effectively.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Team Player: Willingness to collaborate with cross‑functional teams.
• Results‑Oriented: Focused on achieving and surpassing sales goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Remote Customer Support Specialist, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, sales techniques, and customer relationship management.
• Mentorship from senior sales leaders who share their insights and strategies.
• Clear career pathways into senior sales roles, account management, or regional leadership positions.
• Regular performance reviews with constructive feedback and goal setting.
• Opportunities to attend industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and supportive work culture. As a remote employee, you’ll enjoy:

• Full autonomy over your work schedule, allowing you to balance professional and personal commitments.
• A cloud‑based platform that lets you access tools, data, and support from anywhere.
• Regular virtual team meetings, brainstorming sessions, and social events to foster camaraderie.
• A culture that celebrates achievements, encourages innovation, and values every voice.

Compensation, Perks & Benefits

While this role is commission‑only, the earning potential is substantial and uncapped. You’ll receive:

• Competitive commission structure on all retained business.
• Performance‑based bonus schemes after six months of successful sales activity.
• Full training and ongoing support from the brighthush team.
• Access to a state‑of‑the‑art CRM and sales tools.
• Flexible work hours and the ability to work from any location with a reliable internet connection.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Annual company retreats and team‑building events.

How to Apply

If you’re ready to take your career to the next level, join a company that values your ambition and rewards your hard work. Click the button below to submit your application and start your journey with brighthush today.