Remote Position
[Remote] Customer Support Specialist – Dog Training 11.16.26
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Intellipet is hiring a Customer Support Specialist to assist clients and trainers with dog-training programs and services. The role provides support across phone, chat, and video, resolves issues, maintains case records, coordinates information, and reinforces program standards.
Responsibilities
- Assist clients with program and service questions
- Support trainers and clients across multiple communication channels
- Resolve issues accurately and professionally
- Maintain clear case notes and follow-up records
- Coordinate information between clients, trainers, and internal teams
- Learn and reinforce Dog Academy program standards
Skills
- Customer support, client services, or call center experience
- Professional written and verbal communication skills
- Comfort supporting customers across phone, chat, and video
- Ability to navigate multiple systems while maintaining accurate records
- Strong judgment, organization, and time management
- Reliable high-speed internet and a professional remote workspace
- Knowledge of dog behavior or positive-reinforcement dog training
- Pet services, veterinary, training, education, or membership-support experience
- Experience handling emotionally charged or complex customer situations
Benefits
- Fully remote work environment
- Work that directly supports dogs, owners, and trainers
- Collaborative team and structured training
- Health, dental, vision, life, and disability insurance
- 401(k) match
- Paid time off
Company Overview