Remote Customer Support Specialist – Email & Shopify Order Management – Drive Customer Satisfaction at brighthush
About brighthush
At brighthush, we are redefining the e‑commerce experience for brands and consumers alike. Founded in 2024, our mission is to empower small and medium‑sized businesses with a seamless, data‑driven platform that scales effortlessly. With a vibrant, global team and a culture that prizes innovation, collaboration, and continuous learning, we’re on a relentless quest to deliver world‑class customer support that turns first‑time buyers into lifelong advocates.
We’re looking for a dedicated Remote Customer Support Specialist who thrives in a fast‑paced, remote-first environment. If you’re passionate about solving customer problems, love working with Shopify, and want to grow your career while making a tangible impact, brighthush is the place for you.
Key Responsibilities
- Respond to customer inquiries via email with speed, accuracy, and a consistent brand voice.
- Handle routine order status, shipping, product, and return questions, ensuring every customer feels heard and valued.
- Investigate and resolve complex issues, escalating to the appropriate team when necessary.
- Maintain meticulous records of all interactions in our help‑desk platform, ensuring data integrity across systems.
- Review and update order details in Shopify, flagging discrepancies and coordinating with fulfillment and logistics teams.
- Enter, update, and verify customer and order information across internal spreadsheets and databases.
- Document recurring customer pain points and share insights with product, marketing, and operations teams.
- Adapt quickly to new tools, processes, and communication channels as the business evolves.
- Support the creation and maintenance of customer support templates, knowledge‑base articles, and workflow documentation.
- Collaborate with cross‑functional teams to improve customer experience metrics such as CSAT, NPS, and first‑response time.
- Participate in regular team meetings, brainstorming sessions, and continuous‑improvement initiatives.
- Maintain a professional, solutions Apply for this job