Remote Customer Support Specialist – Entry‑Level, Championing Client Success, Service Excellence, and Innovation in brighthush’s Cutting‑Edge Construction Technology Ecosystem

Welcome to brighthush – Building Tomorrow’s Construction Landscape

At brighthush, we’re more than a construction technology provider; we’re the architects of the future of building. By marrying cutting‑edge software with deep industry expertise, we empower architects, contractors, and developers to deliver projects that are faster, safer, and more sustainable. Our portfolio spans commercial, residential, and infrastructure projects across North America, and our reputation for on‑time, on‑budget, and high‑quality delivery is built on one core principle: client satisfaction.

Why This Role is a Game‑Changer for Your Career

As an entry‑level, remote‑first Customer Support Specialist, you will be the first point of contact between our clients and the brighthush team. Your voice shapes the client experience, turning routine inquiries into lasting relationships and directly influencing our brand’s reputation for excellence. Whether you are a recent graduate or a seasoned professional looking to pivot, this role offers flexibility, real impact, and a clear path to growth.

About brighthush

Founded on the belief that technology can transform the built environment, brighthush has grown from a small startup to a leading provider of integrated construction solutions. Our platform streamlines project management, enhances collaboration, and delivers real‑time data insights that help teams make smarter decisions. We’re committed to sustainability, safety, and innovation, and we’re looking for people who share that passion.

Role Overview

In a dynamic, distributed environment, you will serve as the bridge that connects our diverse client base with the technical and project management teams that keep our projects moving forward. You will embody the brighthush commitment to quality, transparency, and proactive service, ensuring every interaction reflects our high standards.

Key Responsibilities – What You’ll Do Every Day

• Client Inquiry Management: Respond promptly to client questions via phone, email, and chat. Provide accurate, helpful information and ensure every interaction reflects brighthush’s high standards.
• Communication Coordination: Serve as the liaison between clients, project managers, and technical teams. Streamline information flow, resolve issues efficiently, and keep all stakeholders informed.
• Support Workflow Oversight: Maintain and continually improve our ticketing system. Track resolution times, analyze trends, and report on key performance indicators to drive operational excellence.
• Knowledge Base Contribution: Create, update, and curate FAQs, guides, and troubleshooting documents. Empower clients to find solutions independently and reduce repetitive inquiries.
• Quality Assurance: Review client interactions for compliance with brand standards. Identify opportunities for process improvement and share best practices with the team.
• Feedback Loop: Gather client feedback, analyze trends, and collaborate with product and engineering teams to enhance the overall client experience.
• Continuous Learning: Stay current on new features, industry trends, and best practices to provide informed support and proactive guidance to clients.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of experience in customer service, client support, or a related field.
• Excellent written and verbal communication skills in English.
• Strong organizational skills with the ability to manage multiple inquiries simultaneously.
• Proficiency with CRM platforms and the brighthush Suite.
• Demonstrated integrity, empathy, and a genuine commitment to client care.
• Basic understanding of construction terminology and project lifecycle is a plus.

Preferred Qualifications – Bonus Points for Your Profile

• Experience in the construction, real‑estate, or project‑management industry.
• Knowledge of construction terminology and project lifecycle.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Familiarity with remote collaboration tools.
• Previous exposure to ticketing or help‑desk software with a track record of improving response times.
• Experience with data analysis tools to interpret support metrics.

Skills & Competencies – What Makes You a Standout

• Customer‑First Mindset: Passion for solving problems and exceeding client expectations.
• Analytical Thinking: Ability to dissect complex issues and propose actionable solutions.
• Time Management: Efficiently prioritize tasks in a fast‑paced environment.
• Team Collaboration: Work seamlessly with cross‑functional teams to deliver cohesive solutions.
• Adaptability: Thrive in a remote setting, adjusting to new tools and processes quickly.
• Attention to Detail: Ensure accuracy in documentation and communication.
• Tech Savviness: Comfortable learning new software and troubleshooting technical issues.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs led by senior support and project leaders.
• Regular training sessions on industry best practices, new software, and soft‑skill development.
• Clear career pathways to roles such as Senior Support Analyst, Client Success Manager, or Project Coordinator.
• Opportunities to cross‑train in project management, procurement, or quality assurance.
• Annual performance reviews that align personal goals with company objectives.
• Access to a company‑wide learning portal featuring industry courses and skill‑building modules.

Work Environment & Culture at brighthush – A Remote‑First, People‑First Approach

Our remote‑first culture empowers you to work from the comfort of your home while staying connected with a vibrant, global team. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. At brighthush, you’ll experience:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team‑building events and quarterly in‑person retreats.
• A collaborative atmosphere where ideas are valued and innovation is rewarded.
• Access to cutting‑edge technology and tools that streamline your daily tasks.
• A supportive leadership team that listens, learns, and leads by example.
• Inclusive hiring practices that welcome candidates from all backgrounds.

Compensation, Perks, and Benefits – We Value Your Time and Talent

We offer a competitive salary range of CAD 41,600 – 58,240 per year for part‑time, entry‑level positions, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Generous paid time off, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance options for you and your dependents.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend for courses, certifications, or conferences.
• Employee referral bonuses and recognition programs.
• Access to a company‑wide learning portal featuring industry courses and skill‑building modules.
• Flexible work hours and the ability to work from any location with a reliable internet connection.

How to Apply – Take the First Step Toward an Exciting Future

Ready to make a difference in the construction industry while building a rewarding career? Click the link below to submit your application and join the brighthush family. We look forward to learning how your passion for customer service and commitment to excellence can help us continue to deliver outstanding results for our clients.