Senior Enterprise Customer Success Executive – Championing Strategic Growth, AI‑Driven Retention, and Global Privacy Compliance for brighthush’s Next‑Generation SaaS Platform

About brighthush

brighthush is more than a software vendor – it is a catalyst for a future where data privacy is woven into every business decision, not an afterthought. Founded on the conviction that responsible data stewardship unlocks real value, brighthush has become the trusted partner for Fortune 500 enterprises, global e‑commerce leaders, and financial institutions that must navigate a rapidly shifting regulatory landscape while staying ahead of the competition.

Our mission is simple yet ambitious: make data privacy simple, secure, and scalable. We deliver a cloud‑native SaaS platform that empowers organizations to collect, control, and activate customer data responsibly—without compromising on insights or growth. As a privacy‑tech pioneer, brighthush is at the forefront of AI‑driven compliance, real‑time consent management, and advanced data governance, helping our clients turn compliance into a competitive advantage.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping how the world thinks about privacy. Here’s why top talent chooses to build their careers with us:

• Impactful Work: Shape the future of privacy‑first data strategy for world‑class brands and influence industry best practices.
• Innovative Culture: Collaborate with data scientists, AI engineers, regulatory experts, and product leaders in a flat‑hierarchy environment that rewards curiosity and experimentation.
• Career Growth: Rapid promotion paths, mentorship programs, and the chance to lead cross‑functional initiatives that span product, engineering, marketing, and legal.
• Competitive Compensation: Attractive base salary, performance bonuses, equity, and a comprehensive benefits package that reflects your expertise.
• Work‑Life Balance: Fully remote options, flexible hours, generous PTO, and parental leave policies that support your personal and professional life.
• Global Impact: Work with clients across North America, EMEA, and APAC, gaining exposure to diverse regulatory environments and market dynamics.

Key Responsibilities

As the Senior Enterprise Customer Success Executive, you will be the primary advocate for our largest, most strategic accounts. Your role blends strategic thinking, operational excellence, and hands‑on execution to ensure our customers achieve maximum value from the brighthush platform.

• Build and nurture long‑term relationships with C‑suite executives, product leaders, and data governance teams across enterprise accounts.
• Own the end‑to‑end customer journey: onboarding, adoption, expansion, and renewal.
• Develop and execute account plans that align with each client’s business objectives, regulatory needs, and growth targets.
• Leverage brighthush AI Engine and analytics suite to monitor usage, identify churn risks, and uncover upsell opportunities.
• Collaborate with Product, Engineering, and Marketing to provide customer feedback, influence roadmap, and launch new features.
• Lead quarterly business reviews (QBRs) and executive briefings, presenting ROI metrics, adoption insights, and strategic recommendations.
• Mentor and coach a team of Customer Success Managers, fostering a culture of continuous improvement and high performance.
• Drive cross‑functional initiatives such as customer advocacy programs, case studies, and industry events.
• Maintain a deep understanding of privacy regulations (GDPR, CCPA, LGPD, etc.) and how they impact our clients’ data strategies.
• Ensure accurate forecasting, pipeline management, and reporting to senior leadership.

Essential Qualifications

• Minimum 12 years of experience in B2B SaaS Customer Success, Account Management, or related roles.
• At least 5 years managing enterprise‑level accounts with annual contracts exceeding $1M.
• Proven track record of driving retention, expansion, and ROI for complex, regulated industries.
• Strong knowledge of privacy and data governance frameworks.
• Hands‑on experience with AI and NLP tools such as brighthush AI Engine, GPT‑based assistants, or similar platforms.
• Advanced proficiency in brighthush CRM, Salesforce, or other CSM tools.
• Excellent communication skills—capable of presenting to C‑suite audiences and translating technical concepts into business value.
• Legal authorization to work in the United States.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

Preferred Qualifications

• Experience in the privacy, cybersecurity, or fintech sectors.
• Background in data analytics, data science, or AI product management.
• Prior leadership of a Customer Success team or account management organization.
• Certifications such as Certified Customer Success Manager (CCSM) or Certified Scrum Master (CSM).
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align customer goals with brighthush’s vision.
• Data‑Driven Decision Making: Comfortable analyzing usage metrics, churn indicators, and ROI dashboards to inform actions.
• Relationship Building: Skilled at establishing trust with stakeholders at all levels, from technical teams to executive leadership.
• Project Management: Proven ability to manage multiple initiatives simultaneously while meeting deadlines.
• Problem Solving: Creative and analytical mindset to troubleshoot complex customer challenges.
• Collaboration: Works seamlessly with cross‑functional teams—Product, Engineering, Marketing, Legal, and Finance.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.
• Mentorship: Passion for coaching and developing junior team members.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. We offer:

• Clear promotion paths from Customer Success Lead to Director of Enterprise Success, VP of Customer Experience, or even Chief Customer Officer.
• Regular leadership training, including executive coaching, public speaking workshops, and strategic management courses.
• Access to industry conferences, webinars, and a robust internal knowledge‑sharing platform.
• Cross‑departmental projects that broaden your skill set and expose you to new business functions.
• Equity participation and a performance‑based bonus structure that rewards your impact.
• Dedicated learning budget for courses, certifications, and conferences.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and continuous learning. Our remote‑first culture means you can work from anywhere in the United States—whether that’s your home office, a co‑working space, or a café in Chicago, New York City, San Francisco, or Atlanta. We maintain a strong sense of community through:

• Weekly virtual coffee chats and monthly all‑hands meetings.
• Quarterly in‑person retreats and team‑building events.
• Open‑door leadership policy—executives are always available for feedback and mentorship.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Regular hackathons and innovation challenges that encourage creative problem solving.
• Employee resource groups that celebrate diverse perspectives and foster belonging.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary: $180,000 – $215,000 per year, commensurate with experience.
• Performance Bonus: Up to 20% of base, tied to individual and company metrics.
• Equity: Stock options that vest over four years, giving you a stake in our long‑term success.
• Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage.
• Paid Time Off: Generous vacation policy, sick leave, and flexible holiday schedule.
• Parental Leave: Paid maternity and paternity leave, plus adoption support.
• Professional Development: Annual budget for courses, certifications, and conferences.
• Tech Stipend: Home‑office equipment allowance and monthly internet reimbursement.
• Wellness Programs: Gym membership discounts, mindfulness apps, and wellness challenges.
• Employee Assistance Program: 24/7 counseling and support services.

How to Apply

If you’re ready to lead enterprise customer success at a company that’s redefining privacy and data strategy, we’d love to hear from you. Submit your application through our careers portal at brighthush.com/careers, and let’s explore how you can help our clients achieve unprecedented growth and compliance.

Join brighthush and be part of a team that’s not just building software, but building trust—one customer at a time.