Remote Customer Support Specialist – Flexible Part‑Time, Commission‑Only, Sports & Leisure Industry, Work From Home, Earn Extra Income

About brighthush

brighthush is a trailblazing leader in the sports, leisure, and lifestyle awards sector, boasting a legacy of over four decades of delivering premium trophies, medals, and recognition products across the United Kingdom. With a catalog of more than 15,000 award designs, brighthush combines the convenience of a fully online storefront with the personal touch of local customer champions stationed in every region. Our mission is simple yet powerful: to provide every league, team, club, and corporation with an unrivalled selection of awards, exceptional customer service, and remarkable value for money.

At brighthush, we pride ourselves on being a “local shop” experience that is powered by national expertise. Our interactive webstore is supported by a dedicated team of customer champions who understand the unique needs of sports organisations and are ready to guide clients through every step of the award journey – from selection and engraving to delivery within four working days.

Why Join brighthush?

Working with brighthush offers more than just a job – it’s an opportunity to become part of a dynamic, growth‑oriented company that values innovation, customer focus, and personal development. As a Remote Customer Support Specialist, you will:

• Earn a substantial, uncapped commission on every sale you help secure.
• Work from the comfort of your own home, on a schedule that fits your lifestyle.
• Receive comprehensive training and ongoing support from a seasoned team.
• Benefit from a flexible, cloud‑based platform that lets you manage your workload whenever you choose.
• Grow your career within a company that rewards performance and offers clear advancement pathways.

Role Overview

We are seeking a motivated, personable, and tech‑savvy Remote Customer Support Specialist to join our team. In this part‑time, permanent role, you will act as the frontline ambassador for brighthush, engaging with potential and existing customers across the UK. Your primary focus will be to generate leads, nurture relationships, and close sales, all while delivering an exceptional customer experience that reflects brighthush’s values and commitment to excellence.

Key Responsibilities

• Lead Generation & Prospecting: Identify and reach out to potential clients in the sports and leisure sector using a combination of cold calling, email outreach, and social media engagement.
• Territory Management: Own a defined geographic area, building a robust pipeline of prospects and maintaining regular contact to move them through the sales funnel.
• Customer Journey Support: Guide customers from initial inquiry to final purchase, ensuring they understand product options, pricing, and delivery timelines.
• Brand Advocacy: Serve as the voice of brighthush in your region, gathering feedback, reporting market trends, and sharing insights with the central team.
• Value‑Driven Sales: Uphold brighthush’s values of integrity, quality, and customer focus while meeting or exceeding monthly sales targets.
• Data & Reporting: Maintain accurate records of customer interactions, sales activity, and performance metrics in our CRM system.

Essential Qualifications

• High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
• Strong, confident communication skills – both verbal and written.
• Comfortable with using the internet, email, and cloud‑based software tools.
• Organised, disciplined, and self‑motivated – able to manage your own schedule and priorities.
• Passion for sports, leisure, or community activities – a genuine interest in the industries we serve.
• Reliable home office setup: a computer with internet access, a telephone, broadband connection, and a quiet workspace.

Preferred Qualifications

• Previous experience in sales or customer support, especially within the sports or retail sectors.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce) or willingness to learn.
• Experience with commission‑based compensation structures.
• Knowledge of award products, trophy manufacturing, or related industries.

Skills & Competencies

• Communication: Ability to articulate product benefits clearly and build rapport with diverse audiences.
• Problem‑Solving: Quick thinker who can address customer concerns and find solutions that satisfy both the client and the company.
• Time Management: Efficiently juggle multiple leads, follow‑ups, and administrative tasks.
• Tech Savvy: Comfortable navigating web portals, email clients, and basic troubleshooting.
• Team Collaboration: Willingness to share insights, participate in virtual meetings, and support colleagues.
• Adaptability: Thrive in a fast‑changing environment and embrace new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you demonstrate success in your role, you may progress to:

• Senior Customer Support Specialist – overseeing a larger territory and mentoring new hires.
• Account Manager – managing key client relationships and driving long‑term partnerships.
• Sales Operations Lead – shaping sales strategy, optimizing processes, and leading cross‑functional initiatives.

In addition to career progression, brighthush offers continuous learning through:

• Monthly training webinars covering product updates, sales techniques, and customer service best practices.
• Access to an internal knowledge base with resources, FAQs, and case studies.
• Opportunities to attend industry events, conferences, and networking sessions.

Work Environment & Company Culture

brighthush’s culture is built on collaboration, transparency, and a shared passion for excellence. Even though you’ll be working remotely, you’ll feel connected to a vibrant team through:

• Weekly virtual team huddles to celebrate wins, share updates, and brainstorm ideas.
• Open communication channels via Slack, Teams, or email for quick support and knowledge sharing.
• A culture that values work‑life balance, encouraging you to set your own hours while meeting performance goals.
• Recognition programs that reward outstanding contributions, whether through spot bonuses, public shout‑outs, or career development opportunities.

Compensation, Perks & Benefits

As a commission‑only role, your earning potential is directly tied to your performance. The structure is designed to reward hard work and results:

• Uncapped commission on all sales – the more you close, the more you earn.
• Commission paid on retained business, ensuring ongoing income from repeat customers.
• Bonus schemes after six months of consistent performance.
• Full training and support to help you hit your targets from day one.
• Flexible, cloud‑based software that lets you work whenever and wherever you choose.
• Work‑from‑home setup – no commuting, no office overheads.
• No prior sales experience required – we’ll train you to become a top performer.

How to Apply

Ready to take the next step in your career and join a company that values your ambition and dedication? Click the link below to submit your application and start your journey with brighthush today.

Apply to brighthush Remote Customer Support Specialist

Closing Statement

At brighthush, we’re not just selling trophies – we’re celebrating achievements, fostering community, and building lasting relationships. If you’re a self‑driven, customer‑centric professional who thrives in a flexible, remote environment and is eager to earn a substantial income through commission, we want to hear from you. Join us and help teams across the UK shine brighter than ever before.