Remote Customer Support Specialist – Full‑Time & Part‑Time – Expert Service & Technical Troubleshooting – Join brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers healthcare organizations to deliver seamless, patient‑centric care. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is redefining how clinical solutions are designed, implemented, and supported. Whether you’re a seasoned professional or just starting your career, you’ll find a place at brighthush where your expertise is valued, your growth is accelerated, and your impact is felt across the entire healthcare ecosystem.

Why This Role Is a Game‑Changer

As a Remote Customer Support Specialist at brighthush, you’ll be the frontline ambassador for our clients, ensuring that every interaction is handled with empathy, precision, and a deep understanding of our products. You’ll work from the comfort of your own home, yet you’ll be an integral part of a high‑performing, cross‑functional team that thrives on data‑driven insights and continuous improvement. This role offers the perfect blend of technical problem‑solving, customer education, and process innovation—making it ideal for individuals who love to help, learn, and grow.

Key Responsibilities

• Deliver Exceptional Customer Service: Respond to inquiries via phone, email, and chat, resolving issues in a timely, professional, and courteous manner.
• Maintain Accurate Records: Log all customer interactions, transactions, and follow‑ups in our CRM system to ensure data integrity and compliance.
• Collaborate on Process Improvements: Work closely with product, engineering, and quality teams to identify pain points and propose scalable solutions.
• Technical Troubleshooting: Diagnose and resolve software and hardware issues, escalating complex problems to the appropriate technical teams.
• Educate Customers: Conduct product walkthroughs, create user guides, and provide best‑practice recommendations to maximize product adoption.
• Utilize Multiple Software Tools: Leverage ticketing systems, knowledge bases, and remote‑desktop tools to support customers efficiently.
• Meet Performance Metrics: Consistently achieve or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and ticket volume targets.
• Participate in Continuous Learning: Attend regular training sessions, webinars, and product updates to stay current with industry trends and new features.

Essential Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Minimum of 2 years of customer support experience, preferably in a SaaS or healthcare technology environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and remote‑support tools.
• Demonstrated ability to troubleshoot technical issues and guide users through step‑by‑step solutions.
• High level of empathy, patience, and a genuine desire to help customers succeed.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in the healthcare or clinical informatics space.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous exposure to remote work setups and virtual collaboration tools.
• Certifications in customer service, technical support, or related disciplines.

Core Skills & Competencies

• Technical Acumen: Comfortable with troubleshooting software, understanding system architecture, and using diagnostic tools.
• Problem‑Solving: Ability to analyze complex issues, think critically, and devise effective solutions.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities for customer delight.
• Collaboration: Strong teamwork skills, with a track record of working cross‑functionally to drive process improvements.
• Adaptability: Thrives in a dynamic environment, quickly learning new products and technologies.
• Time Management: Efficiently prioritizes tasks to meet deadlines and performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Support Specialist, you’ll have access to a wealth of learning resources, including:

• Onboarding programs that cover product knowledge, industry trends, and soft‑skill development.
• Mentorship from senior support engineers and product managers.
• Cross‑training across product lines, enabling you to broaden your expertise and open doors to advanced roles such as Technical Support Engineer, Product Specialist, or Customer Success Manager.
• Annual learning stipend for certifications, conferences, or courses that align with your career goals.
• Regular performance reviews that highlight growth areas and set clear advancement pathways.

Work Environment & Culture at brighthush

Even though you’ll be working remotely, you’ll feel the brighthush spirit through:

• Weekly virtual team huddles that keep everyone aligned and connected.
• Monthly “Innovation Fridays” where employees share ideas, showcase projects, and celebrate wins.
• A culture that values transparency, inclusivity, and work‑life balance.
• Access to a digital collaboration hub (Slack, Teams, Confluence) that supports real‑time communication.
• Regular virtual social events, such as trivia nights, wellness challenges, and coffee chats.

Compensation, Perks & Benefits

Competitive Pay: Up to $25.00 per hour, commensurate with experience and performance.

Health & Wellness: Comprehensive health, dental, and vision plans for you and your family.

Life & Security: Life insurance, disability coverage, and a 401(k) plan with company matching.

Unlimited Paid Time Off: Take the time you need to recharge—your work will be covered by your teammates.

Remote Work Flexibility: Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.

Professional Development: Annual learning stipend, access to industry conferences, and internal training programs.

Employee Recognition: Quarterly awards, spot bonuses, and public shout‑outs for outstanding contributions.

How to Apply

If you’re ready to bring your customer‑service expertise to a dynamic, tech‑driven environment and help shape the future of healthcare solutions, we’d love to hear from you. Click the link below to submit your application and join the brighthush family today!

Apply to brighthush

Join brighthush – Where Your Impact Is Measured by the Difference You Make

At brighthush, every customer interaction is an opportunity to build trust, solve real‑world problems, and contribute to a healthier world. If you’re passionate about technology, dedicated to customer success, and eager to grow in a supportive, innovative environment, this role is your next step. Apply now and become part of a team that values your voice, rewards your achievements, and celebrates your growth.