Remote Customer Support Specialist – High‑Performance Sales Enablement for Utah & Idaho Markets

About brighthush

brighthush is a trailblazing sales experience powerhouse that is redefining how businesses connect with their prospects. With a rapid expansion across Utah and Idaho, we have earned recognition as a top performer in the industry, consistently ranking on the Utah Top 100, UV 50, and Inc 500 lists. Our mission is simple: empower companies across financial services, technology, healthcare, mortgage, solar, and more with the tools, training, and talent they need to close deals faster and smarter.

At brighthush, we believe that every team member is a catalyst for growth. That’s why we invest heavily in our people, offering comprehensive training, mentorship, and a clear path to leadership. Whether you’re just starting your career or looking to elevate your expertise, brighthush provides the platform to thrive.

Role Overview

We’re seeking a dynamic Remote Customer Support Specialist to join our Utah and Idaho teams. In this role, you will be the first point of contact for our clients’ warm leads, guiding prospects through the sales funnel with confidence and professionalism. You’ll work in a fast‑paced environment, handling inbound and outbound calls that last 2–4 minutes, and applying proven sales tactics to keep conversations engaging and productive.

Key Responsibilities

• Engage with prospective customers on behalf of our clients, asking qualifying questions to understand their needs and match them with the right product or service.
• Conduct high‑volume, fast‑paced calls during scheduled shifts, ensuring each conversation is concise, courteous, and goal‑oriented.
• Utilize advanced sales techniques—such as rebuttal, objection handling, and value proposition framing—to keep prospects on the line and move them toward a purchase decision.
• Receive in‑depth training on high‑demand industries including Debt Consolidation, Mortgage, Solar, Healthcare, Insurance, and Technology, and become a subject‑matter expert capable of articulating the benefits of each solution.
• Maintain accurate call logs and update customer information in our CRM system in real time.
• Collaborate with account managers and sales leaders to refine scripts, share insights, and improve conversion rates.
• Participate in weekly performance reviews, setting personal goals and celebrating wins with the team.

Essential Qualifications

• High school diploma or equivalent.
• Completed background check.
• Availability to work a minimum of 22 hours per week (22–40 hours) within the 8 AM–6 PM MST window.
• Minimum 4‑hour shift commitment, with the ability to work five days a week.
• Strong verbal communication skills and a friendly, professional demeanor.
• Reliable internet connection, headset, and a quiet workspace.
• Consistent attendance and punctuality.

Preferred Qualifications

• Prior experience in a sales or customer support role.
• Demonstrated enthusiasm for working in a fast‑growing, high‑performance environment.
• Positive attitude, resilience, and a genuine desire to help customers.
• Self‑motivated, eager to learn, and comfortable with continuous improvement.

Skills & Competencies

• Exceptional listening and questioning techniques.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot).
• Ability to handle objections and close conversations with confidence.
• Time‑management skills to meet daily call targets.
• Team‑player mindset with strong collaboration skills.
• Adaptability to new products, scripts, and industry trends.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We provide:

• Structured onboarding and ongoing training modules covering product knowledge, sales methodology, and industry best practices.
• Mentorship from senior sales leaders who share their insights and strategies.
• Clear promotion pathways—from Specialist to Senior Specialist, Team Lead, and beyond.
• Access to industry conferences, webinars, and certification programs at no cost.
• Regular performance incentives that reward top performers with uncapped commissions and quarterly bonuses.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and continuous improvement. Our remote teams enjoy:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team‑building events and recognition programs.
• A supportive leadership team that values transparency and open communication.
• Inclusive policies that celebrate diversity and foster belonging.

Compensation & Benefits

We offer a competitive base rate of $18–$20 per hour, with top performers earning $25+ per hour through uncapped commissions. In addition:

• Daily, weekly, and quarterly spiffs and bonuses.
• Paid time off (PTO) and 6 major holidays off.
• Health, dental, and vision insurance options for full‑time employees.
• 401(k) retirement plan with company match.
• Health Savings Account (HSA) options.
• Opportunity to earn additional income through referral programs.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion can help us continue to deliver exceptional sales experiences.

Apply to this Remote Customer Support Specialist position at brighthush

Closing Statement

At brighthush, we’re not just building a company—we’re building a community of high‑performers who are eager to learn, grow, and succeed together. If you’re driven, customer‑centric, and ready to make a real impact, we want to hear from you. Join us and turn every call into an opportunity to shine.