Experienced 3rd Shift Customer Service Specialist – Order Management & Inventory Operations

About brighthush

brighthush is a leading humanitarian organization that delivers life‑saving blood, plasma, and transfusion‑related products to hospitals and clinics across the United States and around the globe. With a legacy of compassion, innovation, and unwavering commitment to community health, brighthush empowers its workforce to make a tangible difference every single day. As a remote, full‑time team member, you’ll join a culture that values diversity, collaboration, and continuous learning, while working from the comfort of your own home.

Why Join brighthush?

At brighthush, your work directly supports patients, clinicians, and families during some of the most critical moments in healthcare. By managing orders, inventory, and logistics, you help ensure that lifesaving products reach the right place at the right time. Our mission‑driven environment offers:

• Impactful work that saves lives and strengthens communities.
• Opportunities for professional growth through mentorship, training, and cross‑functional projects.
• A culture of belonging that celebrates every individual’s unique perspective.
• Comprehensive benefits designed to support your health, well‑being, and financial future.

Key Responsibilities

As a 3rd Shift Customer Service Specialist, you will be the frontline liaison between hospitals, suppliers, and our internal teams. Your day‑to‑day tasks will include:

• Receiving and processing routine orders for blood, plasma derivatives, and transfusion‑related supplies with meticulous accuracy.
• Verifying product availability, coordinating with inventory managers, and ensuring timely fulfillment.
• Conducting follow‑up calls to resolve order discrepancies or product shortages.
• Determining the most cost‑effective and compliant transportation method for hospital shipments.
• Maintaining and updating data in our order management system, ensuring real‑time visibility for all stakeholders.
• Rotating inventory between primary and remote facilities to maintain optimal stock levels.
• Providing proactive, courteous customer service to hospital clients, enhancing satisfaction and loyalty.
• Investigating shipment issues, troubleshooting delays, and collaborating with logistics partners to resolve problems.
• Documenting customer concerns accurately and forwarding them to the appropriate team for resolution.
• Assisting hospital staff with inventory alternatives when requested products are unavailable, following established guidelines.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• High school diploma or equivalent.
• Minimum of one year of related experience in a fast‑paced operational environment.
• Strong organizational skills with the ability to juggle multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in using computers and data entry systems.
• Problem‑solving mindset and analytical thinking.
• Ability to work independently and as part of a remote team.

Preferred Qualifications

We’ll give you extra credit for:

• Experience in blood or pharmaceutical inventory management.
• Background in hospital customer relations or logistics.
• Knowledge of regulatory compliance related to medical product handling.
• Experience with order management or ERP software.
• Previous remote work experience, especially during night shifts.

Skills & Competencies

Success at brighthush requires a blend of technical and interpersonal skills:

• Customer‑Centric Mindset: Delivering exceptional service and building trust with healthcare partners.
• Attention to Detail: Ensuring accurate order entry and inventory tracking.
• Time Management: Prioritizing tasks in a high‑volume environment.
• Collaboration: Working cross‑functionally with logistics, compliance, and IT teams.
• Adaptability: Adjusting to changing priorities and evolving processes.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic issues.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding and continuous training programs.
• Mentorship from seasoned professionals in supply chain, logistics, and customer success.
• Cross‑departmental projects that broaden your skill set.
• Leadership development workshops and certification courses.
• Clear career pathways to roles such as Inventory Manager, Logistics Coordinator, or Customer Success Lead.

Work Environment & Culture

Our remote, 3rd‑shift schedule (12:00 am–8:30 am) allows you to work from anywhere while staying connected to a global team. We foster:

• A collaborative, respectful, and inclusive atmosphere where every voice matters.
• Employee Resource Groups that celebrate diversity, including brighthush PRIDE, brighthush Women’s Resource Group, brighthush Veterans+ Group, and more.
• Regular virtual town halls, team‑building events, and wellness initiatives.
• Flexibility to balance personal commitments with professional responsibilities.

Compensation & Benefits

We offer a competitive hourly rate of $15.50–$16.50, with potential adjustments for high‑cost‑living areas. In addition to your base pay, you’ll receive:

• Medical, Dental, and Vision insurance plans.
• Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA).
• Paid Time Off (PTO) and paid holidays.
• 401(k) plan with a 6% company match.
• Paid Family Leave and Employee Assistance Program.
• Short‑ and Long‑Term Disability coverage.
• Recognition programs and service awards.

Schedule & Availability

This is a full‑time, remote position requiring:

• Night shift hours: 12:00 am–8:30 am, five days per week.
• Flexibility to work weekends and holidays as needed.
• Willingness to adapt to a flexible schedule during the first 4–6 weeks of training.

How to Apply

If you are passionate about making a difference, thrive in a dynamic environment, and are ready to join a mission‑driven organization, we encourage you to apply today. Submit your resume and cover letter through the link below, and let’s explore how you can contribute to brighthush’s life‑saving mission.

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Equal Opportunity Employer

brighthush is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We are proud to be an EONS partner and support national service alumni through our Employer of National Service program.

Volunteer Opportunities

Interested in giving back beyond your day job? Explore volunteer roles at and discover how you can contribute to our community impact.