Remote Customer Support Specialist – Therapist & Patient Assistance, Flexible Hours, Competitive Pay – Join brighthush

About brighthush

brighthush is a pioneering digital health platform that empowers therapists and patients to connect, collaborate, and thrive in a seamless, technology‑driven environment. With a mission to democratize access to high‑quality mental health care, we blend cutting‑edge AI, secure communication channels, and evidence‑based therapeutic tools to create a holistic ecosystem that supports both providers and recipients. Our remote‑first culture means you can work from anywhere in the United States while contributing to a mission that matters.

Why brighthush?

• Impactful Work: Every interaction you handle directly influences a therapist’s ability to deliver effective care and a patient’s journey toward wellness.
• Flexibility: Enjoy a fully remote role with flexible hours that fit your lifestyle, whether you’re a night owl or a morning person.
• Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and a comprehensive benefits package.
• Growth Opportunities: From mentorship programs to cross‑functional projects, brighthush is committed to your professional development.
• Inclusive Culture: We celebrate diversity, champion equity, and foster an environment where every voice is heard.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline advocate for our therapist community, ensuring they have the resources and support needed to succeed. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Respond to therapist inquiries via shared mailbox, SMS, phone, and email, maintaining a high level of professionalism and empathy.
• Issue Resolution: Diagnose and resolve technical or procedural questions, escalating complex issues to the appropriate internal teams.
• Knowledge Base Management: Create, update, and curate knowledge articles, FAQs, and canned responses to streamline future support interactions.
• Feedback Loop: Collect, analyze, and report recurring themes or pain points from therapists, collaborating with product, engineering, and compliance teams to drive continuous improvement.
• Process Improvement: Participate in cross‑functional initiatives to refine workflows, reduce response times, and enhance overall user experience.
• Compliance & Security: Adhere to HIPAA regulations and brighthush’s data privacy policies, ensuring all communications are secure and confidential.
• Team Collaboration: Work closely with the Customer Success, Product, and Marketing teams to align on communication strategies and feature rollouts.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of customer support experience, preferably in a SaaS or digital health environment.
• Proficient in using help desk software (e.g., Zendesk, Freshdesk) and CRM platforms.
• Strong written and verbal communication skills with a knack for simplifying complex concepts.
• Demonstrated ability to handle high‑volume, time‑sensitive inquiries while maintaining a calm, professional demeanor.
• Experience with HIPAA or other privacy regulations is a plus.
• Self‑starter with excellent organizational and multitasking abilities.

Preferred Qualifications

• Background in mental health, counseling, or social work.
• Experience working with therapists or clinicians in a telehealth setting.
• Knowledge of medical billing, insurance processes, or clinical workflows.
• Proficiency in multiple languages (Spanish, French, Mandarin, etc.) to support a diverse user base.
• Familiarity with data analytics tools (e.g., Tableau, Power BI) for reporting insights.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering exceptional service.
• Technical Aptitude: Comfortable navigating new software, troubleshooting issues, and learning quickly.
• Analytical Thinking: Ability to identify patterns, root causes, and propose actionable solutions.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support peers.
• Adaptability: Thrive in a fast‑moving environment, adjusting priorities as needed.
• Attention to Detail: Accuracy in documentation, data entry, and compliance adherence.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Remote Customer Support Specialist, you will have access to:

• Mentorship from senior leaders in customer success, product, and engineering.
• Regular training sessions on new platform features, industry best practices, and soft‑skill development.
• Opportunities to transition into specialized roles such as Product Support Engineer, Customer Success Manager, or Process Improvement Lead.
• Participation in hackathons, innovation labs, and cross‑functional projects that shape the future of digital mental health.

Work Environment & Culture at brighthush

Our remote‑first model is built on trust, transparency, and collaboration. You’ll be part of a vibrant community that values:

• Open communication through weekly virtual town halls, daily stand‑ups, and real‑time chat channels.
• Work‑life balance, with flexible scheduling and generous paid time off.
• Continuous learning, with access to an extensive library of courses, webinars, and industry conferences.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.
• A culture of psychological safety, where every team member feels empowered to speak up and contribute.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Unlimited paid time off and flexible work arrangements.
• Monthly wellness stipend for home office upgrades, fitness memberships, or mental health resources.
• Employee stock purchase plan and equity options for long‑term stakeholders.
• Regular team‑building events, virtual coffee chats, and community service initiatives.

How to Apply

Ready to make a difference from the comfort of your own space? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. We’re hiring fast, so don’t wait—your next career adventure starts here.

Join brighthush Today

Be part of a forward‑thinking organization that is redefining mental health care through technology and compassion. As a Remote Customer Support Specialist, you’ll play a pivotal role in ensuring our therapists have the tools, support, and confidence they need to help patients thrive. If you’re passionate about customer service, eager to learn, and ready to grow, we want to hear from you. Apply now and help us bring brighter, healthier futures to people everywhere.