Full‑Time Remote Customer Service Associate – Ticketing & Event Support Specialist – Brighthush

About Brighthush

Brighthush is a leading global ticketing platform that brings people together at unforgettable events, from concerts and festivals to sports and theater. With a mission to create seamless, personalized experiences, we empower event organizers, venues, and fans with cutting‑edge technology and world‑class customer service. Our team is built on a foundation of innovation, integrity, and a relentless focus on the customer. Whether you’re a seasoned professional or just starting your career, Brighthush offers a dynamic, inclusive environment where your ideas can shape the future of live entertainment.

Why Join Brighthush?

At Brighthush, we believe that every ticket sold is an opportunity to create a memorable moment. That’s why we invest in our people, offering competitive compensation, comprehensive benefits, and a culture that celebrates collaboration, creativity, and continuous learning. As a Remote Customer Service Associate, you’ll be the frontline ambassador for our brand, ensuring that every fan’s journey is smooth, satisfying, and unforgettable.

Key Responsibilities

• Customer Interaction: Handle inbound phone calls, emails, and live chat inquiries with professionalism and empathy, providing accurate information on ticket availability, order status, billing, and payment processing.
• Ticket Inventory Management: Process ticket consignment and purchase requests in real time, ensuring inventory accuracy and timely updates across all sales channels.
• Team Collaboration: Work closely with cross‑functional teams—Sales, Operations, and Technical Support—to resolve complex issues and maintain seamless service delivery.
• Service Excellence: Uphold Brighthush’s high standards for response time, resolution rate, and customer satisfaction scores, consistently exceeding performance metrics.
• Process Improvement: Identify recurring customer pain points and propose actionable solutions to enhance workflow efficiency and the overall customer experience.
• Compliance & Documentation: Maintain accurate records of customer interactions, ticket transactions, and escalation procedures in our CRM system.
• Coverage & Flexibility: Participate in scheduled coverage rotations, including evenings, weekends, and holidays, to ensure 24/7 support for our global customer base.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a ticketing, e‑commerce, or event‑industry environment.
• Proficient in using CRM platforms (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and the capacity to handle high‑volume, fast‑paced interactions with calmness and professionalism.
• Self‑motivated, detail‑oriented, and able to work independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets company security standards.

Preferred Qualifications

• Experience with ticketing or event‑management software (e.g., Ticketmaster, Eventbrite, or similar).
• Knowledge of payment processing systems and basic accounting principles.
• Previous remote work experience with proven time‑management and self‑discipline.
• Demonstrated ability to learn new technologies quickly and adapt to evolving processes.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting issues, and documenting solutions.
• Communication: Clear, concise, and courteous communication across all channels.
• Analytical Thinking: Ability to interpret data, spot trends, and recommend improvements.
• Team Player: Collaborative attitude, willing to support colleagues and share best practices.
• Adaptability: Thrives in a fast‑changing environment and embraces new tools and processes.

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent. As a Customer Service Associate, you’ll have access to:

• Structured onboarding and continuous training programs covering ticketing technology, customer psychology, and industry trends.
• Mentorship from senior support leaders and cross‑functional managers.
• Clear career pathways into roles such as Senior Support Specialist, Team Lead, Operations Analyst, or Product Support Engineer.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to contribute to process‑improvement projects, product enhancements, and customer‑experience initiatives.

Work Environment & Culture at Brighthush

Our culture is built on three core pillars: Innovation, Integrity, and Impact. We celebrate diversity, encourage open dialogue, and foster a sense of belonging for every team member—no matter where they’re located. Remote work is fully supported with the tools and resources you need to stay connected, productive, and engaged.

Compensation, Perks & Benefits

While specific figures vary by role and location, Brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and flexible holiday scheduling.
• Unlimited learning budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental‑health resources.
• Annual team retreats and virtual social events to strengthen community bonds.

Ready to Make an Impact?

If you’re passionate about delivering world‑class customer experiences, thrive in a fast‑paced, tech‑driven environment, and want to be part of a company that’s redefining live entertainment, Brighthush invites you to apply today. Join us and help millions of fans enjoy unforgettable moments—one ticket at a time.