Remote Customer Support Specialist – Therapist & Patient Success – Flexible Hours – Competitive Compensation – Join brighthush

Introduction

At brighthush, we are redefining the way people access mental health care. Our mission is to make therapy accessible, affordable, and effective for anyone, anywhere in the United States. By combining cutting‑edge technology with a compassionate, human‑centered approach, we empower licensed therapists and patients to connect, collaborate, and thrive. As a Remote Customer Support Specialist, you will be the frontline of this transformative experience, ensuring that every therapist and patient receives the support they need to succeed.

Why Join brighthush?

• Impactful Work – Your daily interactions help shape the therapeutic journey for thousands of individuals seeking mental well‑being.
• Remote Flexibility – Work from anywhere in the U.S. with a flexible schedule that respects your life outside of work.
• Competitive Compensation – Earn a market‑competitive salary, performance bonuses, and a comprehensive benefits package.
• Growth Opportunities – Fast‑tracked career paths, mentorship programs, and continuous learning initiatives.
• Inclusive Culture – A diverse, collaborative environment that values empathy, curiosity, and innovation.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will play a pivotal role in supporting our therapist community and ensuring a seamless experience for patients. Your day‑to‑day tasks will include:

• Managing a shared mailbox and responding to therapist inquiries via SMS, phone, and email.
• Providing timely, accurate, and empathetic support to therapists, helping them navigate platform features and troubleshoot challenges.
• Assisting patients with account setup, session scheduling, and technical issues to ensure a smooth therapeutic experience.
• Collecting and analyzing feedback from therapists and patients to identify recurring themes and improvement opportunities.
• Collaborating with cross‑functional teams—Product, Engineering, Compliance, and Marketing—to drive continuous process improvements.
• Documenting best practices, creating knowledge base articles, and developing canned responses to enhance team efficiency.
• Participating in regular training sessions and knowledge sharing to stay current with platform updates and industry trends.

Essential Qualifications

• Minimum of 2 years of experience in a customer support or help desk role, preferably in a SaaS or digital health environment.
• Excellent written and verbal communication skills in English, with a strong command of tone and empathy.
• Proficiency with help desk software (e.g., Zendesk, Freshdesk) and CRM systems.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced remote setting.
• Basic understanding of mental health terminology and therapeutic processes is a plus.

Preferred Qualifications

• Experience working in a mental health or telehealth platform.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with SMS and chat support channels.
• Fluency in additional languages (Spanish, French, etc.) is highly valued.
• Previous involvement in process improvement or quality assurance initiatives.

Core Skills & Competencies

• Customer‑Centric Mindset – A genuine desire to help others and a commitment to delivering exceptional service.
• Technical Aptitude – Comfortable navigating multiple software platforms and troubleshooting technical issues.
• Communication Excellence – Clear, concise, and compassionate communication across all channels.
• Analytical Thinking – Ability to identify patterns, root causes, and propose actionable solutions.
• Collaboration & Teamwork – Willingness to work closely with cross‑functional teams and share insights.
• Adaptability – Thrive in a dynamic environment where priorities can shift quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you can:

• Progress to a Senior Support Lead role, overseeing a team of agents and shaping support strategy.
• Transition into Product Management or Quality Assurance, leveraging your frontline insights to influence product development.
• Participate in our Brighthush Academy, a continuous learning platform offering courses in mental health, technology, and leadership.
• Attend industry conferences, webinars, and workshops at no cost to stay ahead of emerging trends.
• Receive mentorship from senior leaders who are passionate about career development.

Work Environment & Culture

Our remote-first culture is built on trust, flexibility, and a shared commitment to mental well‑being. You will enjoy:

• Fully remote work with a flexible schedule that respects your personal commitments.
• Regular virtual team huddles, social events, and wellness check‑ins to foster connection.
• A culture that celebrates diversity, equity, and inclusion, ensuring every voice is heard.
• Access to a digital wellness toolkit, including guided meditations, therapy resources, and mental health days.
• Transparent communication from leadership, with quarterly town halls and open Q&A sessions.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers:

• Competitive base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO), sick leave, and mental health days.
• Flexible work hours and the ability to work from any U.S. location.
• Professional development stipend and reimbursement for relevant certifications.

How to Apply

Ready to make a real difference in people’s lives while enjoying the freedom of remote work? brighthush is excited to hear from you. Click the link below to submit your application and join our mission to transform mental health care.

Apply Now – Join the brighthush Team

Closing Statement

At brighthush, we’re not just building a platform; we’re building a community of compassionate professionals dedicated to improving mental health outcomes across the nation. As a Remote Customer Support Specialist, you’ll be the bridge that connects therapists and patients, ensuring that every interaction is supportive, efficient, and impactful. If you’re passionate about customer service, eager to learn, and ready to contribute to a meaningful cause, we invite you to apply today. Together, we can create a brighter, healthier future for everyone.