Remote Data Entry Representative – Quality Assurance & Medical Records Coordination at brighthush
About brighthush
brighthush is a leading provider of integrated health and wellness solutions, dedicated to delivering exceptional care through cutting‑edge technology and a patient‑first philosophy. With a global footprint and a reputation for innovation, we empower our members to achieve better health outcomes while supporting our teams with a culture of collaboration, continuous learning, and work‑life balance. As a fully remote organization, brighthush offers the flexibility to work from anywhere while staying connected to a vibrant community of professionals who share a passion for excellence.
Why Join brighthush?
- Impactful Work: Your role directly supports the accuracy and integrity of medical records that influence patient care and compliance.
- Remote Flexibility: 100% remote work allows you to design a work environment that suits your lifestyle.
- Growth Opportunities: We invest in your professional development through training, certifications, and clear career pathways.
- Inclusive Culture: brighthush is committed to diversity, equity, and inclusion, fostering a welcoming environment for all.
- Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and comprehensive benefits.
Key Responsibilities
As a Medical Record Coordinator, you will be the guardian of data quality and the linchpin between multiple departments. Your day‑to‑day tasks will include:
- Performing meticulous quality checks on automated reports, scanned documents, and electronic filings to ensure compliance with regulatory standards.
- Processing member electronic documents, identifying inaccuracies, and gathering missing information to maintain data integrity.
- Resolving discrepancies using established procedures, coordinating with relevant departments to correct and close gaps.
- Responding to and coordinating field assignments for interpreters, managing availability, and assigning staff while considering geographic constraints.
- Facilitating manual mailings for other departments, ensuring timely and accurate delivery.
- Managing member transitions—moving existing members, auto‑enrollees, and disenrollments—to and from the appropriate line‑of‑business lists within the NY State Uniform Assessment System (UAS) for Integrated Products.
- Collaborating with the Electronic Medical System (EMS) database team to confirm that all necessary documents are properly set up and accessible.
- Assisting in the development and refinement of data entry protocols, contributing to continuous improvement initiatives.
- Performing any additional duties as assigned to support the broader team and organizational goals.
Essential Qualifications
- High School Diploma or GED.
- Proven ability to prioritize tasks and follow through to completion.
- Strong internet navigation skills and comfort with multiple electronic documentation systems.
- Experience troubleshooting basic hardware and software issues, with the ability to collaborate with a technician for remote repairs.
- Hands‑on experience with electronic patient health information (PHI) databases, including medical records systems.
- Advanced Excel proficiency: editing, searching, sorting, filtering, formatting, and using pre‑built templates to locate information efficiently.
- Data entry and database management experience across Excel and other applications.
- Exceptional attention to detail, with a track record of performing quality checks and proofreading.
- Prior experience in a healthcare environment, with knowledge of Medicare, Medicaid, managed care, and medical terminology.
Preferred Qualifications
- Experience with integrated health systems and familiarity with the NY State Uniform Assessment System (UAS).
- Background in coordinating interpreter services or similar field assignments.
- Knowledge of regulatory compliance standards such as HIPAA and data privacy laws.
- Strong communication skills, both written and verbal, to interact with cross‑functional teams.
- Ability to adapt quickly to new technologies and evolving processes.
Skills & Competencies
- Analytical Thinking – Ability to dissect complex data sets and identify patterns or anomalies.
- Problem Solving – Quick to diagnose issues and implement effective solutions.
- Time Management – Efficiently juggle multiple priorities in a fast‑paced environment.
- Collaboration – Works seamlessly with internal teams, external partners, and stakeholders.
- Technical Proficiency – Comfortable with cloud‑based platforms, database queries, and data visualization tools.
- Customer‑Centric Mindset – Focused on delivering accurate information that supports member care.
Career Growth & Learning Benefits
At brighthush, we believe in nurturing talent. Your journey with us may include:
- Structured onboarding and mentorship programs to accelerate your integration.
- Access to online learning platforms, certifications, and workshops in healthcare informatics, data analytics, and project management.
- Clear career ladders in data management, quality assurance, and operations, with opportunities to transition into leadership roles.
- Regular performance reviews and goal‑setting sessions to align your growth with organizational objectives.
- Participation in cross‑functional projects that broaden your skill set and expose you to new areas of the business.
Work Environment & Culture
brighthush thrives on a culture of transparency, respect, and innovation. Even though we operate remotely, we maintain strong community ties through:
- Weekly virtual team huddles and monthly all‑hands meetings.
- Digital collaboration tools that keep everyone connected.
- Annual virtual retreats and optional in‑person meetups for team building.
- Open‑door policies that encourage feedback and continuous improvement.
- Commitment to employee well‑being, including mental health resources and flexible scheduling.
Compensation & Benefits
While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:
- Base salary commensurate with market rates.
- Performance‑based bonuses tied to quality metrics and team goals.
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, sick leave, and holiday schedule.
- Professional development stipend and tuition reimbursement.
- Well‑being programs such as virtual fitness classes, mindfulness sessions, and employee assistance programs.
Vaccination Policy
brighthush is committed to the safety and health of our team and members. As part of our COVID‑19 safety measures, all employees are required to be fully vaccinated with a CDC/FDA approved COVID‑19 vaccine. If you are selected for an interview, we will provide detailed information about our vaccination policy and support you throughout the process.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All hiring decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability, or any other protected status.
Ready to Make an Impact?
If you are a detail‑oriented, tech‑savvy professional who thrives in a collaborative, remote setting, we want to hear from you. Join brighthush and help shape the future of healthcare data integrity while advancing your career in a supportive, growth‑oriented environment.