Seasoned Remote Customer Itinerary Specialist – Global Travel Coordination & Client Experience Excellence

About brighthush

brighthush is a leading global travel solutions provider that transforms ordinary journeys into unforgettable experiences. With a presence in over 50 countries and a portfolio of more than 200,000 curated destinations, we empower travelers to explore the world with confidence, convenience, and a personal touch. Our mission is simple: to make travel seamless, sustainable, and accessible for everyone.

At brighthush, we believe that the heart of great travel lies in the details. From the moment a client reaches out to the final return flight, our dedicated team of travel specialists orchestrates every element—accommodations, activities, transportation, and event-based services—so that every traveler feels heard, valued, and fully supported. Our culture is built on collaboration, innovation, and a relentless focus on customer delight.

Role Overview

We are expanding our remote team and seeking a highly organized, customer‑centric professional to join us as a Remote Customer Itinerary Specialist. In this role, you will be the trusted point of contact for our global clientele, ensuring that each itinerary is meticulously crafted, accurately documented, and delivered with exceptional service quality.

As a remote specialist, you will work independently while collaborating with a distributed team of travel experts, sales associates, and support staff. Your ability to manage multiple responsibilities, communicate clearly, and maintain a high level of accuracy will be essential to our continued success.

Key Responsibilities

• Client Coordination: Assist travelers in designing personalized itineraries that align with their preferences, budgets, and travel goals.
• Option Research & Comparison: Conduct thorough research on accommodations, activities, transportation, and event services, comparing options to recommend the best fit.
• Reservation Management: Secure bookings, confirm details, and ensure all reservations are accurately recorded in our system.
• Communication Excellence: Provide clear, professional communication via email, phone, and chat, keeping clients informed at every stage.
• Change Management: Handle updates, modifications, and service-related inquiries promptly, ensuring seamless adjustments to itineraries.
• Documentation & Record‑Keeping: Maintain meticulous records of all client interactions, reservations, and correspondence.
• Training & Compliance: Complete required onboarding training and stay current with industry best practices, policies, and compliance standards.
• Team Collaboration: Work closely with sales, operations, and customer support teams to resolve issues and enhance the overall client experience.

Essential Qualifications

• Authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain.
• Fluent in written and spoken English with excellent communication skills.
• Reliable high‑speed internet connection and a smartphone; a computer is strongly recommended for optimal performance.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Proven experience in customer service, preferably within the travel, hospitality, or related industry.
• Comfortable working independently in a remote environment while maintaining strong collaboration with a distributed team.

Preferred Qualifications

• Previous experience as a travel agent, itinerary planner, or in a similar role.
• Knowledge of global travel regulations, visa requirements, and health & safety protocols.
• Familiarity with travel booking platforms (e.g., Amadeus, Sabre, Expedia, Booking.com) and CRM systems.
• Experience with multi‑currency transactions and international payment processing.
• Multilingual abilities (Spanish, French, German, or Mandarin) are a plus.
• Passion for travel and a deep understanding of emerging travel trends and destinations.

Required Skills & Competencies

• Attention to Detail: Precision in booking, documentation, and data entry to avoid costly errors.
• Problem‑Solving: Ability to anticipate potential issues and proactively find solutions.
• Time Management: Efficiently prioritize tasks to meet client deadlines and internal SLAs.
• Customer‑First Mindset: Deliver exceptional service that exceeds client expectations.
• Adaptability: Thrive in a fast‑changing environment and quickly learn new tools or processes.
• Team Player: Collaborate effectively with colleagues across time zones and departments.
• Tech Savvy: Comfortable using spreadsheets, databases, and communication platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Customer Itinerary Specialist, you will have access to:

• Comprehensive onboarding and continuous training modules covering travel industry trends, compliance, and advanced booking techniques.
• Mentorship from senior travel planners and industry experts.
• Opportunities to specialize in niche markets (e.g., luxury travel, adventure tourism, corporate travel) and advance into senior specialist or team lead roles.
• Cross‑functional projects that allow you to broaden your skill set and contribute to product development, marketing, and customer success initiatives.
• Annual travel stipend and discounted rates on select destinations for personal exploration.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, inclusive community. We value:

• Flexibility: Choose your own hours within core collaboration windows.
• Transparency: Open communication channels and regular town‑hall meetings.
• Diversity & Inclusion: A workforce that reflects the global communities we serve.
• Well‑Being: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Innovation: A collaborative environment that encourages experimentation and continuous improvement.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote travel specialists.
• Performance‑based bonuses tied to client satisfaction scores and booking volume.
• Health, dental, and vision insurance options for employees and eligible dependents.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Annual travel stipend and exclusive discounts on brighthush itineraries.

How to Apply

Ready to elevate your career and help travelers around the world experience the extraordinary? Click the link below to submit your application and join the brighthush family.

We look forward to discovering how your passion for travel and dedication to customer service can help us continue to set the standard for exceptional itineraries worldwide.