Remote Data Entry Specialist – High‑Speed Typing & Accuracy Expert for Customer Service Division

About brighthush and the Opportunity

At brighthush, we’re redefining the way public‑sector organizations manage and deliver customer service. Our mission is to empower communities by turning data into actionable insights, ensuring that every citizen receives accurate, timely, and personalized support. As a leader in public works technology, we blend cutting‑edge software with a culture of innovation, collaboration, and continuous learning.

We’re currently expanding our Customer Service Division and are looking for a dedicated Remote Data Entry Specialist to join our dynamic team. If you thrive in a fast‑paced environment, have a passion for precision, and enjoy turning raw information into meaningful data, this role is crafted for you. You’ll be the backbone of our data integrity, ensuring that every utility account, billing statement, and customer interaction is captured flawlessly.

Key Responsibilities

• Utility Account Management: Establish and maintain utility accounts, ensuring all information is up‑to‑date and compliant with regulatory standards.
• Eligibility Verification: Verify account eligibility and accessibility, collaborating with cross‑functional teams to resolve discrepancies.
• Work Order Processing: Prepare, distribute, and complete work orders, coordinating with field teams to guarantee timely execution.
• Mass Communication Preparation: Compile files for mass customer communications, ensuring data accuracy before distribution.
• Billing & Notice Management: Assist with mailing billing statements and other notices generated in‑house, maintaining a high level of accuracy.
• Document Management: Scan or retain documents, ensuring secure storage and easy retrieval.
• Monthly Audits: Perform monthly audits of incomplete account transfer requests, identifying gaps and recommending corrective actions.
• Performance Tracking: Enter data into Key Performance Indicator (KPI) tracking databases, providing real‑time insights for management.
• Continuous Improvement: Participate in process improvement initiatives, sharing best practices and contributing to system enhancements.
• Additional Duties: Perform other related duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Education: High School Diploma or equivalent (GED) required.
• Experience: Minimum of two (2) years as a high‑volume data entry operator or typist.
• Technical Proficiency: Must pass computer skills, typing accuracy, and 10‑key skills testing.
• Attention to Detail: Demonstrated ability to maintain high accuracy under tight deadlines.
• Communication: Strong written and verbal communication skills, with the ability to collaborate across departments.
• Independence: Ability to exercise good judgment, independent thinking, and personal initiative.

Preferred Qualifications

• Education: Associate’s degree in Business Administration, Data Entry, or related field.
• Experience: Two (2) years of high‑volume data entry experience, preferably in a public‑sector or customer‑service environment.
• Advanced Technical Skills: Familiarity with customer information systems, public works software, and KPI tracking tools.
• Analytical Thinking: Ability to identify trends, spot errors, and propose actionable solutions.

Skills & Competencies

• Typing Proficiency: Minimum 60 words per minute with 98%+ accuracy.
• Keyboarding: Proficient 10‑key operation for data entry tasks.
• Software Literacy: Comfortable with MS Office Suite, database management, and custom CRM platforms.
• Problem‑Solving: Strong analytical skills to troubleshoot data inconsistencies.
• Time Management: Ability to prioritize tasks and meet daily, weekly, and monthly targets.
• Adaptability: Quick to learn new tools, processes, and regulatory requirements.
• Team Collaboration: Works effectively with remote and on‑site teams, maintaining open lines of communication.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Data Entry Specialist, you’ll have access to:

• Professional Development Programs: Structured training modules on data analytics, project management, and advanced software tools.
• Mentorship: Pairing with senior data analysts and operations managers to guide your career trajectory.
• Opportunities to transition into roles such as Data Analyst, Process Improvement Lead, or Customer Experience Manager.
• Regular workshops and webinars featuring industry experts and thought leaders.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. We value:

• Flexibility: Flexible work hours that accommodate your personal commitments.
• Inclusivity: A diverse workforce that celebrates different perspectives and experiences.
• Recognition: Regular shout‑outs, performance bonuses, and a transparent promotion framework.
• Well‑Being: Comprehensive health benefits, mental‑health resources, and wellness stipends.
• Access to cutting‑edge technology and tools that streamline your workflow.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote data entry roles.
• Performance‑based bonuses tied to accuracy, efficiency, and KPI improvements.
• Health, dental, and vision insurance plans.
• 401(k) matching program to support your long‑term financial goals.
• Paid time off, sick leave, and parental leave policies.
• Annual professional development budget for courses, certifications, and conferences.
• Technology stipend to equip you with the best hardware and software.

How to Apply

Ready to bring your data expertise to a forward‑thinking organization? Submit your application through our career portal and join a team that values precision, innovation, and impact.

Apply to this Remote Data Entry Specialist position at brighthush

Why brighthush?

At brighthush, you’re not just filling a role—you’re shaping the future of public service. Your meticulous data work will directly influence how communities receive utilities, pay bills, and engage with government services. Join us, and turn your typing skills into a catalyst for positive change.