[Remote] Deputy Chief of Human Resources, Operations Officer V (NCS) - Department of Public Works

Note: The job is a remote job and is open to candidates in USA. The Mayor and City Council of Baltimore is hiring a Deputy Chief of Human Resources to support the Chief of Human Resources in overseeing and coordinating human resources operations for the Department of Public Works. The role manages day-to-day HR activities, supervises assigned functional areas, implements policies and procedures, and ensures effective, compliant HR service delivery.

Responsibilities

• Manage and coordinate daily Human Resources operations to ensure efficient, consistent, and responsive HR service delivery throughout DPW
• Assist the Chief of Human Resources in implementing departmental HR strategies, operational priorities, workforce initiatives, and organizational improvements
• Provide direct supervision and guidance to assigned HR supervisors and professional staff, including monitoring performance, establishing priorities, and ensuring accountability
• Coordinate activities across Talent Acquisition, Classification & Compensation, Employee & Labor Relations, Payroll, HR Administration, Benefits and Leave, and HR Compliance
• Oversee recruitment and staffing activities, including vacancy management, hiring processes, onboarding, and coordination with the Department of Human Resources (DHR)
• Support the administration of employee and labor relations matters, including disciplinary processes, workplace investigations, grievances, performance management, and interpretation of applicable policies and labor agreements
• Assist in reviewing and coordinating classification, compensation, promotional, and other personnel actions to ensure compliance with established City procedures and requirements
• Monitor HR operational performance, develop workforce reports and staffing metrics, identify service delivery challenges, and recommend corrective actions or process improvements
• Support the administration and monitoring of payroll, employee records, leave processes, HRIS transactions, and related HR administrative functions to promote accuracy, timeliness, and compliance
• Collaborate with bureau leadership, managers, and supervisors to address staffing challenges, employee concerns, organizational needs, and workforce planning initiatives
• Assist in developing, reviewing, and implementing HR policies, standard operating procedures, and internal administrative controls
• Coordinate with DHR, the Law Department, labor organizations, and other City agencies on personnel-related matters and operational requirements
• Assist with the management of assigned HR resources, staffing needs, budgets, and operational projects
• Serve as a principal advisor to the Chief of Human Resources on operational concerns, emerging workforce issues, and opportunities to improve HR effectiveness
• Represent the Human Capital Division in meetings and departmental initiatives and act on behalf of the Chief of Human Resources when designated
• Perform other related duties as assigned

Skills

• Have abachelor's degree in business administration, Public Administration, Management, or related field from an accredited college or university
• Have ten (10) years of progressively increasing responsibilities including 4 years of supervisory experience is required
• Have an equivalent combination of education and experience
• Comprehensive knowledge of human resources management principles and practices, including talent acquisition, classification and compensation, employee and labor relations, payroll, benefits, leave administration, compliance, HRIS, and records management
• Knowledge of public-sector administration, organizational structure, staffing models, administrative controls, labor agreements, employment laws, and policy implementation
• Ability to provide strategic counsel to executive leadership and translate organizational priorities into effective workforce strategies and operational plans
• Ability to lead multiple HR functions, manage competing priorities, and direct the work of supervisors and professional staff
• Ability to analyze workforce data, develop metrics and dashboards, and present clear, concise recommendations to senior leadership
• Ability to exercise sound judgment and discretion in sensitive, confidential, and high-risk employee matters
• Ability to build productive relationships with employees, managers, executives, labor representatives, legal counsel, City agencies, and external stakeholders
• Strong written, verbal, negotiation, presentation, and conflict-resolution skills

Benefits

• Medical, prescription drug, dental, and vision plans
• Optional life and AD&D plans
• FSA plans
• Wellness programs, support groups, and workshops

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