[Remote] Digital Sales Operations - Account management

Note: The job is a remote job and is open to candidates in USA. Arrow Electronics is a global technology solutions provider that connects customers and suppliers with technology expertise, solutions, and services. The Digital Sales Operations - Account Management role supports client campaign coordination, inventory booking and fulfillment, CRM administration, reporting, client communications, and account management process improvements.

Responsibilities

• Support the sales team on various client campaign related tasks including but not limited to coordinating with the client on the insertion order (IO) or contract, checking the product inventory, booking the inventory for client campaigns, and managing fulfillment of the client campaigns
• Manage client campaign bookings on the CRM (Salesforce) and other relevant systems
• Book and manage media inventory based on campaign needs
• Work with sales and other teams to ensure KPIs are met
• Collaborate with internal teams to fulfill client campaigns
• Manage client campaigns, including providing regular updates or revisions
• Monitor campaigns closely, provide detailed campaign reports, communicate relevant metrics, and offer insights to enhance campaign performance and client retention
• Address client inquiries and requests promptly and effectively
• Regularly meet with team members to discuss progress and explore improvements in sales operations and support processes
• Build and strengthen client relationships to secure long-term partnerships
• Contribute to the development and management of account management process documentation

Skills

• Professional experience in sales support, sales operations or customer service role
• 2-5 years of Sales Operations or Account Management experience
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
• BA/BS degree in business, or a related field preferred
• Experience in Ad Tech and/or Digital Account Management is preferrable
• Experience in the media and/or electronics industry is highly desirable

Benefits

• Hybrid schedule of 3 days in the office and 2 days per week from home for employees in the Denver area
• Fully remote work arrangement for employees in other parts of Colorado
• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes
• On-site Café with Catering Option for Busy Lifestyles
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
• Bike Racks

Company Overview

Company H1B Sponsorship