Remote Position
[Remote] Director, Account Management
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Concentrix is hiring a Director, Account Management to develop, nurture, and retain client relationships while driving account growth. The role focuses on automotive-sector digital transformation solutions, executive engagement, account planning, sales coordination, and financial and performance ownership.
Responsibilities
- Understanding the digital transformation landscape
- Understanding CX technical solutions and the value it creates for clients
- Creating and maintaining strong relationships with business decision makers
- Delivering sales presentations to decision makers
- Identifying and planning opportunities that drive account growth
- Working with the account team to formulate and maintain the Account Growth Plan
- Coordinating responses to RFI/RFPs
- Coordinating with sales, technical, and delivery teams to drive positive outcomes
- Owning the P&L and financials
- Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT)
Skills
- The ideal candidate will have experience with a global digital transformation services company and possess the capability to represent a diverse array of solutions including business strategy, experience design, software engineering, automation, and operations
- Candidates should have experience in engaging and building relationships with business decision makers and executives at the CXO level
- Experience in the Automotive Sector is essential
- Relevant Automotive Industry Focus
- Experience (preferably BPO) in a strategic consulting or software development services company, selling into a major wireless carrier
- Possess the financial and business acumen to build compelling account-growth plans
- A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers
- Robust knowledge of the client/industry space
- Consultative Business Development mentality and approach
- Possesses proven expertise in stimulating business activities, with the ability to think innovatively, yet remains goal-oriented and committed to delivering exceptional results for our clients
- Previous success achieving revenue targets and strategic growth
- Hardworking, with exceptional presentation and communications skills
- Good team building and customer service skills that can help drive satisfaction
- Negotiate effective commercial terms and agreements
- Only applicants who are legally authorized to work in the United States will be considered for this position
- Strategic account management skills along with a robust network within target accounts are highly advantageous for this role
- Bachelor's degree in a STEM discipline would be advantageous
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off and holidays
- Paid learning days
- Incentives that align with individual and company performance
- Work-at-Home role located in the United States
Company Overview